Senior Commercial Lines Account Manager

Senior Commercial Lines Account Manager

A growing, well-established insurance brokerage in the Southeast is seeking an experienced Senior Commercial Lines Account Manager. This is a senior-level commercial lines account management role focused on client service, renewal strategy, account execution, and team support. No production is required.

This team supports a large, high-volume real estate book of business. The ideal candidate is a seasoned commercial P&C professional who can manage complex accounts, lead renewals, work closely with producers, and help bridge the gap between the producer/book owner and developing service team members.

What You'll Do:

• Serve as the primary client contact for assigned real estate accounts, ensuring a high level of service, responsiveness, and relationship management.
• Lead day-to-day account management responsibilities, including client communication, account review, billing and aged receivable follow-up, service calendar management, claim issue coordination, and internal team communication.
• Prepare for and lead pre-renewal and renewal strategy discussions with clients and producers.
• Review client coverage needs, prepare proposals and stewardship reports, and support renewal presentations.
• Negotiate terms, conditions, coverage options, and premiums with carriers and brokers.
• Support complex real estate-related commercial accounts, which may include property owners, developers, property managers, multifamily portfolios, habitational accounts, mixed-use properties, retail properties, office buildings, industrial properties, and other property-related clients.
• Conduct benchmarking, budgeting, loss analysis, property schedule reviews, Workers’ Compensation Experience Mod analysis, and account strategy support as needed.
• Provide guidance, mentorship, and delegation support to Client Service Associates and Client Service Assistants.
• Help bring structure, urgency, and quality control to a high-tempo service environment.
• Stay current on market trends, coverage changes, carrier appetite, and emerging risks within commercial insurance and real estate-related accounts.

What We're Looking For:

• 5+ years of Commercial Lines Account Management experience.
• Active Property & Casualty license required.
• Strong commercial lines account management and renewal experience.
• Experience managing both Property and Casualty coverage is required.
• Real estate, habitational, multifamily, property management, or complex property account experience is a plus, but not required.
• Ability to manage a complex book of business independently and operate with a high degree of ownership.
• Strong client relationship management, organizational, communication, and problem-solving skills.
• Experience negotiating with carriers, preparing renewal proposals, and supporting stewardship or strategy meetings.
• Ability to work in a fast-paced, high-volume service environment.
• Applied Epic experience preferred, but not required.

Compensation & Benefits

• Base salary: $115,000 – $130,000
• Annual bonus opportunity
• Unlimited PTO
• Medical, dental, and vision insurance
• Safe Harbor 401(k) with a 3% employer contribution, regardless of employee contribution
• In-house continuing education
• Clear growth path
• Team outings, events, and community outreach opportunities