Senior Business Development, Telecom CX

Overview

The Telecom Business Development Manager will be responsible for providing tailored value propositions for Telco customer journey modernization leveraging Generative AI, Agentic AI, 1P/3P contact center solutions and GSI/ISV partners. The role requires understanding industry challenges for the consumer and business customer journey. The role is expected to deliver business outcome driven propositions along with solutions for customer in personalization, contact center modernization and substantial improvement in engagement with customers.

• Engage with senior Telecom CX executives and Contact Center leaders to create baseline, gap assessment and to-be state.
• Understand and communicate Telecom Enterprise architecture and Telephony integration.
• Run EBCs and business engagements for Contact center domain.
• Apply knowledge in Generative AI & Agentic AI capabilities to transform telecom contact centers.

• 6+ years of solving problems with technology in the Telecommunications industry experience.
• 5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience.
• 5+ years of working with Data & AI related technologies, including AI/ML, GenAI, Analytics, Database, and/or Storage experience.
• Experience developing strategies that influence leadership decisions at the organizational level.
• Experience explaining complex technical concepts to various business and technical audiences.

• Experience interpreting data and making business recommendations.
• Experience identifying, negotiating, and executing complex legal agreements.
• Proficient in at least 2 of the Contact center solutions – Amazon Connect, Genesys, Avaya, Nice, Google CCAI, etc.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Company:
Amazon Web Services, Inc.