Order Management ​/ Customer Service for Manufacturing

Excellent Direct Hire opportunity for established manufacturer in the Atlanta / Doraville area.

$65,000-$70,000 / Mon-Fri 8:00am-5:00pm

You will be the first point of contact for customers while supporting the sales team to drive revenue growth and customer satisfaction.

• Process orders, provide status updates, and resolve issues quickly
• Handle customer concerns and elevate when needed
• Coordinate with operations on delivery and quality
• Track all customer interactions in Hub Spot
• Build strong customer relationships and drive repeat business

• Handle inbound/outbound calls and emails
• Qualify leads and move them through the sales pipeline
• Prepare quotes, follow up on proposals, and help close deals
• Keep CRM records accurate and up-to-date

• Update sales team on account activity and opportunities
• Work with Finance on pricing and credit approvals
• Share customer feedback with relevant departments

• Minimum 3 years experience in account management, inside sales, or customer service in manufacturing
• Strong communication and organization skills
• Able to prioritize and handle multiple tasks in a fast-paced environment
• Team player who can also work independently
• Experience with CRM systems (Hub Spot preferred)
• Problem-solver with attention to detail

Impact Staffing is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity) national origin, disability, age (40 or older) or genetic information including family medical history.