Coordinator, Licensing

## Coordinator, Licensing Apply locations:
Atlanta, GAtime type:
Full time posted on:
Posted Yesterday job requisition :
R101363

As a Licensing Coordinator, you will be primarily responsible for delivering best-in-class customer service and support to licensees.  You will communicate directly with other CLC departments including Royalty Operations, Legal, and Partnerships to resolve issues and to act as the go-between for those departments and the licensee. You will also help shape the strategic vision of our solutions by acting as the voice of the User.
** Responsibilities:
*** Handle inbound calls and tickets from our customers and staff
* Respond to all requests in a timely, professional manner
* Execute day-to-day administration of licensee accounts
* Maintain open communications and users of the platform, functioning as a systems expert and technical communications resource
* Develop relationships and open communication with internal staff overseeing relationships with clients
* Assist in providing information to be used in enforcement efforts, audits, and/or on-campus training sessions
* Responsible for enhancing, developing and implementing guidelines for licensees
* Provide training to licensees for licensing requirements### Qualifications
* Bachelor's degree in Business Administration, Communications, Marketing, Sports Management, or a related field, or an equivalent combination of education and experience.
* Minimum of
** 1 year of experience
** in customer service, account coordination, licensing, operations, sales support, or an administrative role.
* Strong verbal and written communication skills with the ability to communicate professionally with internal stakeholders and external customers.
* Experience responding to customer inquiries through phone, email, ticketing systems, or other support platforms.
* Strong organizational skills with exceptional attention to detail and the ability to accurately maintain customer or account information.
* Proficient in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
* Prior experience analyzing information, identifying issues, and collaborating with internal teams to resolve customer concerns.
* Strong time management skills with the ability to prioritize work, meet deadlines, and manage multiple requests simultaneously.

** Preferred*** .Experience working with CRM, customer support, or case management systems (Salesforce, Zendesk, Hub Spot, or similar) is preferred.
* Experience creating or delivering training materials, presentations, or process documentation.
* Familiarity with collegiate athletics, brand licensing, trademarks, intellectual property, or consumer products is a plus.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
** About CLC
** CLC is the nation’s leading collegiate trademark licensing and marketing company, representing nearly 800 collegiate brands, including universities, conferences, bowls, the NCAA, the College Football Playoff, the Heisman Trophy, and other top collegiate properties. With a network of over 4,000 licensed manufacturers and relationships with more than 100,000 national, regional, and local retailers nationwide, the company is uniquely positioned to deliver fan connections and brand visibility for institutions through data-driven, customized solutions that include impactful licensed merchandise strategies and innovative marketing platforms to navigate the ever-evolving consumer and retail marketplace.

Founded in 1981, CLC is a part of Learfield, the leading media and technology company powering college athletics.
** The CLC Team
** Our success starts with our people. Our more than 120 licensing professionals are passionate about working in an exciting, team-oriented environment and serving the top collegiate institutions we represent. We believe in building a team that embodies our corporate values every day and empowering them to collaborate on solutions and strategies for the future to support our mission to elevate college brands through insight and innovation.
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