Pharmaceutical Sales Customer Engagement, Atlanta E, GA

Otsuka America Pharmaceutical Inc. is a global healthcare company with the corporate philosophy: “Otsuka‑people creating new products for better health worldwide.” Otsuka researches, develops, manufactures and markets innovative products, with a focus on pharmaceutical products to meet unmet medical needs and nutraceutical products for the maintenance of everyday health.

In Otsuka’s evolved customer engagement model, a Neuroscience LTC Specialist will engage HCPs through a variety of in‑person, virtual and digital tools, offering expanded expertise regarding products and the approved conditions they treat. The specialist reports directly to the respective Area Business Lead, coordinating with other local Neuroscience Specialists and cross‑functional colleagues in Medical Affairs (MSLs) and Market Access (RAMs) under appropriate guardrails.

The Neuroscience LTC Specialist will serve as the primary point of contact for long‑term care accounts and healthcare providers, coordinate speaker programs, organize local provider groups for discussion, and provide local market insights to help shape strategy and team objectives. This position requires a deep understanding of regulatory requirements, operational challenges and the distinct clinical and quality‑of‑life needs of LTC residents.

• Demonstrate a comprehensive understanding of the LTC environment, including regulatory requirements, operational challenges and the specific needs of residents.
• Identify and cultivate strategic relationships with key decision‑makers within LTC facilities, such as administrators, directors of nursing and pharmacy managers.
• Develop and execute tailored communication and sales strategies that align with the unique priorities of each LTC facility.
• Provide detailed, on‑label information that aligns with the product label, including handling complex on‑label details in accordance with approved materials.
• Address key aspects of product access, such as local market payer coverage, co‑pay options, prior authorization requirements, formulary placement and availability expectations.
• Offer established guidance on patient care, including system protocols, standard of care guidelines, discharge protocols and published expert opinions.
• Utilize a range of virtual or digital tools to engage customers personally, such as webinars, virtual meetings, digital newsletters and interactive online platforms.

• Territory Analysis / Business Planning
  • Use competitive data and business reports to track progress and uncover opportunities.
  • Display knowledge of territory and business conditions that impact sales results to establish near‑term priorities for a territory business plan.
  • Respond compliantly to competitive threats and opportunities.
  • Educate office staff on payer guidelines and reimbursement procedures to increase pull‑through.
  • Effectively utilize promotional materials.
• Selling Skills, Engagement & Account Pull‑Through
  • Maintain ongoing awareness of internal support team resources and utilize them appropriately.
  • Apply market and industry knowledge to overcome objections and influence prescribing habits during the total office call.
  • Identify territory professional groups to network and ensure access/exposure to potential key opinion leaders.
  • Build strong relationships with all key office/practice personnel and focus on patient health in conversations with all staff members.
  • Deliver effective and balanced office calls and sales presentations utilizing the appropriate approved marketing materials and technical references.

• Bachelor’s degree.
• 2+ years of pharmaceutical or medical device sales experience.

• 4+ years of experience in a sales role with healthcare providers, ideally representing multiple products.
• Essential experience in pharmaceutical sales, healthcare management or a related field.
• Experience with in the long‑term care (LTC) sector or with healthcare providers is highly advantageous.
• A thorough understanding of the LTC environment, including regulatory requirements, operational challenges and the clinical needs of LTC residents.
• Proven ability to build and maintain…