Client Engagement Specialist
Listed on 2026-08-22
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Sales
Client Relationship Management
Areyouacompassionate,confidentcommunicatorwhoknowshowtobuildtrust,guidedecisions,andhelppeopletakemeaningfulaction?
North Georgia Family Lawyersisseekingafull -time
Client Engagement Specialist toserveasthefirsttrustedpointofconnectionforprospectiveclientsnavigatingdivorce,custody,childsupport,legitimation,modifications,contempt,andotherfamilylawmatters.
Thisisnotacold-callingrole,anditisnotatransactionalsalesposition.
Thisisahigh-trust,consultativeopportunityforaprofessionalwhounderstandshowtoconnectwithpeopleinemotionallydifficultmoments,uncovertheirneeds,communicatevalueclearly,andhelpthemmoveforwardwithconfidence.
Inthisrole,youwillbethebridgebetweenapotentialclient’sfirstcallforhelpandtheirdecisiontohirethefirm.
Youwillworkwithprospectivenewclientswhohavealreadycontactedusandareseekingguidance,clarity,andapathforward.
Wearelookingforanattorneyorexperiencedprofessionalwithabackgroundin
legalintake,clientconsultation,consultative sales,client engagement,admissions,oranotherrelationship-drivenrole
wheretrust,responsiveness,andsoundjudgmentareessential.
Theidealcandidateiscustomer-focused,emotionallyintelligent,persuasivewithoutpressure,andcommittedtodeliveringanexceptionalclientexperiencefromtheveryfirstinteraction.
Therightcandidateknowshowto:
- Buildrapportquicklywithpeopleexperiencingstress,uncertainty,andurgency
- Askthoughtfulquestionsandactivelylistenforbothspokenandunspokenconcerns
- Identifylegalandpracticalneedsatapreliminarylevel
- Communicatenextstepsandrealisticoptionswithclarityandconfidence
- Presentthevalueoflegalrepresentationinawaythatfeelsprofessional,ethical,andclient-centered
- Helpqualifiedprospectiveclientsmakeinformeddecisionsandmovesmoothlyintoretentionandonboarding
- Followupconsistently,managethepipelinewell,andmaintainahighstandardofclientcarethroughouttheintakeprocess
- Conductstructuredconsultationswithpre-qualifiedprospectivenewclients
- Clarifyfamilylawissuesatapreliminarylevelandgatherrelevantinformation
- Helpprospectiveclientsunderstandthefirm’sprocess,services,andvalue
- Guidequalifiedclientsthroughtheretentiondecisionwithprofessionalismandempathy
- Supportaseamlessonboardingexperiencefornewclients
- Maintainaccuratenotes,follow-upactivity,andpipelinevisibility
- Collaboratewithattorneysandteammemberstoensureanexcellentclientjourneyfromfirstcontactforward
Youmaybeastrongfitifyouare:
- Aconsultativesalesprofessionalwhothrivesinhigh-trustconversations
- Alegalintakeorclientrelationsprofessionalwithstrongconversionskills
- Anattorneywhoenjoysclient-facingworkandexcelsathelpingpeoplemakedecisions
- Aservice-mindedprofessionalwhocombinesempathy,urgency,and accountability
- Motivatedbyperformance,butgroundedinethics,professionalism,andgenuinecareforclients
- Strongverbalcommunicationandrelationship-building skills
- Highemotionalintelligenceandprofessionalismunderpressure
- Comfortdiscussingsensitivefamilylawmatterswithempathyandcomposure
- Confidenceguidingdecision-makingwithoutusinghigh-pressuretactics
- Strong follow-updiscipline,organization,andattentiontodetail
- Abilitytobalanceclientcarewithperformanceexpectationsandconversiongoals
Familiescontactourfirmduringsomeofthehardestmomentsoftheirlives.
Theyneedmorethaninformation.
Theyneedclarity,confidence,andsomeonewhocanhelpthemtakethenextrightstep.
Inthisrole,yourabilitytoconnect,guide,andservewilldirectlyimpactboththeclientexperienceandthefirm’sgrowth.
- $40,000basesalary+commission
- On-targetearningsof $90,000to $120,000
- Opportunitiesforperformancebonuses
- Paidtrainingandongoingmentorship
- Professionalgrowthwithinamission-drivenfirm
- Warmleadsonly—nocoldcalling
- Flexible schedule,with remote/in-officehybridpossiblefortherightcandidate
- Acollaborative,respectful,ethical,andhigh-performance environment
Ifyouareaclient-centeredprofessionalwhoknowshowtoturntrustintoactionandwantstomakeameaningfulimpactinfamilylaw,wewouldliketohearfromyou.
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