Landscape Account Manager

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POSITION SUMMARY:

Galbraith is seeking an experienced Landscape Account Manager to serve as the primary relationship manager for a select portfolio of high-end residential and estate clients.

This position goes beyond traditional landscape account management. Our Account Managers are expected to understand each property, anticipate client needs, identify opportunities for improvement, and coordinate with our internal teams to ensure every property consistently reflects the Galbraith standard.

The Account Manager will build trusted, long-term relationships with homeowners, estate managers, landscape architects, designers, and other property representatives while ensuring exceptional execution of ongoing landscape maintenance, horticultural services, and property enhancements.

Success in this role requires a combination of relationship management, horticultural knowledge, attention to detail, proactive communication, and strong business judgment.

RESPONSIBILITIES & DUTIES:

Client Relationship Serve as the primary point of contact for assigned residential and estate clients, providing a consistent and highly responsive client experience.

Develop a thorough understanding of each property, including the client’s expectations, preferences, priorities, and long-term vision for the landscape.

Conduct regular property walks and proactively identify horticultural concerns, maintenance needs, seasonal priorities, and opportunities for improvement.

Communicate with clients regularly rather than waiting for a problem or request to arise.

Provide thoughtful recommendations and professional guidance regarding the care and improvement of the property.

Respond promptly to client questions, concerns, and service requests and ensure appropriate follow-through.

Build trusted, long-term relationships through professionalism, discretion, reliability, and attention to detail.

Property Quality & Service Execution Maintain a strong presence on assigned properties and ensure landscape services consistently meet the high standards.

Perform routine quality-control inspections and communicate expectations and corrective actions to the appropriate production teams.

Work closely with Crew Leaders, Maintenance Managers, Horticulture, Irrigation, Enhancements, and other departments to ensure client expectations are clearly understood and executed.

Identify issues before they become client concerns and coordinate appropriate solutions.

Monitor plant health, turf conditions, irrigation performance, seasonal color, pruning, bed conditions, cleanliness, and overall property presentation.

Ensure client requests and property-specific details are clearly documented and communicated to field teams.

Follow through on open items until they are fully resolved.

Enhancements & Account Growth Identify opportunities to improve and enhance client properties through proactive recommendations.

Develop enhancement opportunities involving planting, seasonal color, drainage, irrigation, landscape improvements, horticultural services, and other property needs.

Prepare and present professional proposals, renewals, contracts, work orders, and change orders.

Maintain existing account revenue while identifying appropriate opportunities to expand services.

Approach sales as an extension of trusted client service—recommending work because it benefits the property, not simply to generate additional revenue.

Assist with new client opportunities, property evaluations, presentations, and onboarding when appropriate.

Communication & Account Management Maintain the “One Point of Contact” approach for assigned clients while effectively coordinating resources behind the scenes.

Maintain…