Inside Sales Account Manager

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Atlanta, GA, US

6 days ago Requisition

Embark on a rewarding career with Fire Safety and Protection (FSP)!

FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It’s our goal to be the single source for our customers’ inspection, maintenance, repair, design and installation of their fire and security systems.

With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety.

We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose—qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork-making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields.

The Inside Sales Account Manager is responsible for developing and managing existing and new customer relationships primarily through phone, email, video, and digital channels from our Atlanta HQ. This role drives business growth by providing expert consultation on life safety and security solutions, ensuring customer satisfaction, and achieving sales goals.

The Inside Sales Account Manager serves as a primary point of contact for assigned accounts and inbound/outbound opportunities, coordinating closely with field teams, installation, service, design, and monitoring operations to deliver quality, compliance-driven solutions. This position plays a key role in supporting installation handoffs, helping ensure a seamless transition from sale to project execution and ongoing customer success.

Working primarily with our outside sales team and branch leaders, the Inside Sales Account Manager helps drive growth, strengthen customer relationships, identify new opportunities, and improve overall sales effectiveness across the organization. The role also supports monitoring-related initiatives and customer engagement efforts to enhance service delivery and increase customer retention and satisfaction.

• Build and maintain strong, long-term relationships with clients by understanding their life safety and security needs through proactive phone, email, and virtual engagement.
• Develop and execute account plans to grow revenue with key and mid-market clients.
• Identify and pursue new business opportunities through outbound calling, follow-up on inbound leads, and reactivation of dormant accounts.
• Drive inspection renewals, multi-year service agreements, system upgrades, and cross-sell/upsell opportunities.
• Serve as the main internal liaison between clients and field/operations teams to ensure clear communication, timely responses, and high customer satisfaction.
• Consistently meet or exceed sales targets, activity metrics, and performance goals.
• Conduct virtual product demonstrations and provide technical guidance on fire alarm, video surveillance, access control, intrusion detection, and related life safety systems.
• Coordinate with installation, service, and design teams to support project scoping, quoting, and successful delivery while adhering to customer and regulatory requirements.

• Complete mandatory daily CRM updates to accurately record all activities, contacts, opportunities, and forecasts each business day.
• Promptly respond to all lead generation inquiries and participate in meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement.
• Track and…