MDI Relationship Manager

** Calling all innovators - find your future at Fiserv.*
* We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

** Job Title*
* MDI Relationship Manager

** About your role:*
* As an MDI Relationship Manager, you will manage a portfolio of Minority Depository Institution clients through a strategic, consultative approach that strengthens executive relationships and advances business outcomes. You will work closely with client leaders, internal partners, and cross-functional teams to support retention, identify growth opportunities, and connect clients with solutions that improve performance, satisfaction, and long-term value.

** What you'll do:*
* + Serve as the primary point of contact for assigned clients and build relationships with executive and senior-level leaders to support long-term partnership success.

+ Lead contract renewals and renegotiations that retain client relationships and deliver profitable business outcomes.

+ Identify opportunities to expand revenue by aligning client needs, business priorities, and Fiserv solutions across multiple lines of business.

+ Partner with internal sales support, marketing, service, and account management teams to address client needs and support ongoing operations.

+ Collaborate with clients to understand their strategy, financial performance, and business goals, then recommend solutions that support growth and profitability.

+ Monitor client satisfaction, retention risk, and portfolio performance to meet or exceed goals for revenue, profit, and customer experience.

+ Maintain current knowledge of banking, payments, and financial services trends to support consultative client conversations and solution positioning.

+ Work with the Account Manager to help resolve client issues in a timely manner and maintain confidence in the overall relationship.

** Experience you'll need to have:*
* + 3+ years of experience managing and growing client relationships, including developing cross-functional strategies that drive revenue growth and retention.

+ Experience in banking, payments, or financial services environments working with client portfolios and executive stakeholders.

+ Experience leading consultative sales, contract renewals, and negotiations with a consistent record of closing business and delivering measurable results.

+ Experience using Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook, to support client communication, reporting, and business planning.

+ Bachelor's degree or higher in business, finance, marketing, or a related field, or equivalent combination of education, related experience and/or military experience.

** Experience that would be great to have:*
* + Experience using Salesforce or a similar electronic customer relationship management platform.

+ Master's degree in business administration, finance, or a related field, or equivalent combination of education, related experience and/or military experience.

+ Bilingual communication skills that support relationship management across diverse client communities.

** Travel:
** This role require frequent travel (50%+).

** Sponsorship:*
* You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

** Benefits at Fiserv:*
* + Fuel Your Life program to support your physical, financial, social, and emotional well-being.

+ Paid holidays and generous time away policies.

+ No-cost mental health support through Employee Assistance Programs.

+ Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

+ Eight Employee Resource Groups to foster a collaborative culture and expand your network.

+ Unparalleled professional growth with training, development, and internal mobility opportunities.

+ Medical, dental, vision, life, and disability insurance options available from day one.

+ Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

+ Tuition assistance and reimbursement program.

+ Paid parental and military leave.

** Salary Range*
* $59,500.00 - $

_These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ._

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For commission eligible employees, the successful candidate is eligible to earn…