VP, Sales Operations

At SCP Health, what you do matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

The Vice President of Sales Operations is responsible for leading SCP Health's sales operations, sales enablement, lead generation strategy, business intelligence, and commercial effectiveness initiatives. This role drives the optimization of the campaign-to-contract process, ensuring visibility, accountability, and continuous improvement across all business development activities.

Reporting directly to the Chief Growth Officer, the VP partners closely with executive leadership to develop and execute annual growth strategies, sales forecasting methodologies, sales enablement programs, team performance management, and technology optimization initiatives. The role is accountable for pipeline governance, sales analytics, incentive compensation administration, lead generation effectiveness, and business development operational excellence.

This leader will champion process innovation, data-driven decision making, and sales effectiveness initiatives that improve productivity, accelerate revenue growth, and strengthen SCP's competitive position in the market.

• Agility:
  Adapting behaviors in response to our evolving environment.
• Respect:
  Treating others with courtesy and professionalism.
• Courage:
  The willingness to do and say what is needed to make a difference.
• Collaboration:
  
  Working together as part of one interconnected team.

Responsible for Sales Operations:
Provides leadership to the business development team, and counsel to the CGO, in implementing business development objectives that appropriately reflect SCP's goals.

• Partner with Marketing, Operations, Clinical, Finance, and Product leaders to ensure alignment across all customer acquisition and growth initiatives
• Develop and maintain the enterprise growth operating system, including pipeline review cadence, opportunity governance, forecasting accuracy, and executive reporting.
• Facilitates successful implementation of new programs through the organization by ensuring a well-defined, efficient campaign to contract process is in place. Fosters an organization of continuous process improvement including regular assessment of tools and programs to enhance the sales team capabilities and processes.
• Provides guidance and recommendations for changing sales roles, territories, and/or team configurations to maximize sales productivity. Leads a change management process to build organizational understanding of proposed changes, establish support from key leadership stakeholders, and effectively implement new deployment and job models.
• Establish, drive, and manage the sales training process with a focus on developing and reinforcing sales competencies including onboarding, campaign to contract process training, and ongoing professional sales training for various stakeholders involved in client pursuits across the organization.
• Responsible for overall accuracy of the BD pipeline. Continuously monitor dates, stages, financials, win/loss accuracy of BD pipeline for accurate reporting purposes and oversees all deal staging, and team performance analytics.
• Ensures accurate sales reports and other internal intelligence is provided to the senior and executive leadership teams. Develops new reporting tools as needed.
• Working with CGO, manages sales incentive compensation program that provides market-competitive pay, reinforce sales organization strategy, and aligns financial outcomes with evolving sales strategies.
• Oversees and administers inside sales incentive plan. Establishes commission program rules, policies, and procedures for FTEs reporting to role.
• Drives SCP's Business Development technology strategy for sales team optimization. Continuously look for ways to build efficiencies in process, conduct research and investigate new opportunities and technologies for process improvement. Recommend and execute changes and enhancements to current platforms.
• Own and manage contractual relationships with sales enablement/innovations companies:
  Salesforce, Zoom Info, Linked In Sales Nav
• SME for BD  sales team portal
• Lead SCP's account targeting and prospecting strategy, leve