Associate Technical Success Manager Job Atlanta area,Georgia USA,Sales

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your

opportunity

The Associate Technical Success Manager (TSM) is a high-impact role responsible for the complete post-sales technical journey and expansion architecture within our enterprise customer base. In this role, you will act as the customer's ultimate technical champion. You will drive platform adoption and consumption while leading the technical architecture for expansion motion. By bridging the gap between hands-on technical implementation and strategic business value, you will ensure our largest enterprise customers unlock the full power of the New Relic platform, driving both value realization and new consumption opportunities.

What

you'll do

1. Drive Onboarding, Adoption & Consumption Guide

Guide Customers to Committed Consumption:
Work alongside customers during the onboarding process, understanding their needs and guiding them through best practices to ensure prompt achievement of committed usage levels.
Manage Mutual Activity Plans:
Design and execute Mutual Activity Plans (MAPs) tied directly to customer business outcomes. Set clear milestones, celebrate customer achievements, and proactively address any implementation hurdles.
Maintain Consumption Levels:
Proactively engage with customers to mitigate churn risks by continuously demonstrating platform value and addressing technical concerns.

2. Champion Technical Architecture & Expansion Value-Driven Storytelling

Deliver tailored, high-impact product demonstrations that move beyond "feature-function" to show exactly how the platform solves specific business pains (e.g., maximizing uptime, developer productivity, or tool consolidation).
Execute Expansion Proof of Values (PoVs):
Partner hand-in-hand with Expansion Account Executives to run technical evaluations and PoVs on existing accounts, proving new consumption opportunities and securing technical "wins."
Whitespace & Blueprint Mapping:
Perform detailed account whitespace mapping to identify priority expansion areas. Co-create "Architecture Blueprints" and technical roadmaps aligned with the customer's long-term business goals.

3. Own Enablement & Technical Relationships

User Success & Workshops:
Lead personalized training sessions, technical workshops, and create high-quality resources (documentation, videos, articles) to foster a strong community of New Relic champions within engineering organizations.
Cultivate Executive Presence:
Build strong connections with technical stakeholders and partner with sales to lead technical discovery and strategy sessions with CTOs, VPs of Engineering, and IT architects. Value Communication & Business Reviews:
Collaborate on Customer Business Reviews (CBRs) and executive dashboards to quantify and communicate the ROI of New Relic's solutions to key technical and business decision-makers.

Bonus points if you have

Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js, Golang Exposure to and/or interest in cloud technologies:
Kubernetes, containers, microservices, Dev Ops, CI/CD Background in mobile device platforms & architectures (IOS & Android) Bachelor's degree in Engineering/Computer Science or equivalent desirable

Please note that visa sponsorship is not available for this position.

#LI- GK1#LI
- Remote

The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position.

This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.

Benefits

healthcare
dental
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