Manager, National Accounts

About Us:

How many companies can say they have been in business for over 178 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing environments in a fast-paced world, meeting it with cutting edge technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology.

We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What’s the role?

Reporting to Director/Sr. Director, Retail, the National Account Manager is responsible for the overall revenue, profit, operating expense, and account management for the assigned national/global retail account(s) within the U.S. Retail Business.

The National Account Manager will cover the full range of retail relationship across all business segments including Lab Rx Services, Lens Substrate, Dispensing Tools and Instruments, AR Coatings, Lens Accessories and Lab Enablement Services across ZEISS Branded, non-branded and OEM product portfolios. The National Account Manager will seek to increase CZV revenue, volume, profit and share of wallet by developing annual business plans and value-added programs and services that uniquely meet the needs of the retail key account.

The goal is to strengthen and grow partnerships with retailers and partners while accelerating market share. The National Account Manager will seek to be a cohesive member of a strong, high performing team by championing the ZEISS Values (Serve, Act, Empower, Win) and implementing ZEISS leadership principles.

Sound Interesting?

Here’s what you’ll do:

National Retail Partnerships Oversee ZEISS’s partnership with key accounts, including contract negotiation, assortment planning, pricing, and execution of joint business initiatives.

Manage current national customers

Pursue and develop potential partnerships with new customers

Conduct quarterly business reviews with leadership on key accounts to evaluate performance, growth opportunities, and collaboration plans.

Strategic Growth & Execution Responsible for sales development and growth for assigned portfolio.

Act as the main contact between customers and internal team

Lead the negotiation of RFP’s and contracts with Key Account Customers with leader support

Meet and exceed monthly, quarterly, and annual revenue targets as communicated by VP/SVP/President.

Initiate, organize and facilitate business activities between CZV and National Accounts including quarterly/annual business review and business plans.

Develop and deliver high impact, customer relevant, and financially supported strategy, proposals and presentations

Develop and plan key product initiatives and go-to-market programs to achieve customer objectives and CZV revenue/profit targets. Inclusive of RFP’s and pricing strategies.

Align on Customer KPI’s and facilitate internal communication with all relevant cross-functional departments;
Monitor, track and take corrective actions as necessary

Prepare sales and volume forecasts, by product line and sku, to support budget and demand planning cycles and provide timely input to Director/VP to ensure plans are on track

Follow up on accounts receivables to ensure financial hygiene

Gather and analyze competitive data;
Communicate findings and recommendations.

Represent the company at trade shows, events, exhibitions when applicable

Cross-Functional Collaboration Partner with Marketing and training team to plan, execute, develop co-branded consumer campaigns, promotions, or training activities emphasizing ZEISS lens innovation and quality.

Coordinate with Operations and Supply Chain to ensure optimal product availability, pricing accuracy, service levels, and inventory turns.

Collaborate with Product and Digital teams to embed ZEISS technologies within retail environments.

Follows safety standards and reports any safety concerns to leadership
5. Key Performance…