Artisan Food Inside Sales & Client Experience Associate

Company description

Bella Cucina Artful Food is an established award-winning lifestyle brand. Our core business is focused around our hand-made artisanal food product line, sold both wholesale in the US and Canada, online and in our flagship retail store in Atlanta.

Our artisan food pantry products and lifestyle gifts have been featured on Oprah’s most popular “Favorite Things” show, "O" magazine Favorite Things issue,Food & Wine,Martha Stewart Living,Better Homes & Garden, and CookingLight.Job description

Key Responsibilities:

Sales Development:

• Proactively reach out to existing and potential customers to generate and close sales opportunities.
• Maintain and grow relationships with wholesale accounts, including specialty food stores, gift shops, and hospitality partners.
• Respond to inbound inquiries from direct customers and wholesale accounts, providing product information and guidance.
• Develop a deep understanding of Bella Cucina's product line and communicate the unique value of our offerings.
  Identify new business opportunities and create strategies to engage with key decision-makers.

Customer Service:

• Provide outstanding customer service via phone, email, and other communication channels.
• Process and manage orders, ensuring accurate entry and timely fulfillment.
• Handle customer concerns and complaints efficiently and empathetically, ensuring customer satisfaction.
• Monitor order status and provide updates to customers as needed.
• Assist in the resolution of any shipping or delivery issues.
  Maintain accurate records of customer interactions, orders, and follow-ups in the CRM system.
• Collaborate with the operations team to manage inventory and ensure product availability.
• Generate reports to track sales performance and identify areas for improvement.
• Coordinate with marketing to support promotional campaigns and product launches.

Collaboration and Communication:

• Work closely with the marketing and operations teams to support product launches and promotions.
  Provide feedback to the team on customer preferences, market trends, and potential new product ideas.
• Collaborate on special projects, events, and trade shows to promote Bella Cucina's brand and increase market visibility.

• Experience:
  
  2-3 years of experience in inside sales, customer service, or a related role, preferably in the specialty food or lifestyle industry.

• Strong interpersonal and communication skills, both written and verbal.
• Proficient in using CRM software, Microsoft Office Suite, and e-commerce platforms.
• Highly organized with exceptional attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Self-motivated and results-oriented, with a passion for driving sales and building relationships.

• Be part of an award-winning, creative, and passionate team dedicated to excellence.
• Work in an environment that values innovation, beauty, and artful living.
• Opportunities for growth and learning in the specialty food and lifestyle industry.

no deadline