Sales Director

Summary: The Sales Director is responsible to grow and develop the sales and margins of MSI’s Tile product lines with the retailer/dealer network; located within an assigned geographic territory.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Execute account strategies developed in partnership with senior leadership while identifying opportunities to improve customer performance and drive profitable growth.
• Develop and maintain strong relationships with merchants, senior customer leadership, sourcing teams, replenishment teams, and other key stakeholders.
• Lead customer meetings, product line reviews, annual business reviews, negotiations, and new-program presentations.
• Identify opportunities to expand existing programs and grow MSI into new products, categories, stores, and channels.
• Develop account-specific growth plans aligned with customer priorities and MSI’s financial objectives.
• Maintain a strong understanding of the competitive landscape, retail pricing, market trends, and customer strategies.
• Serve as a senior point of contact for customer opportunities, business reviews, and execution-related matters.

• Build and maintain a pipeline of new product, category, and customer opportunities.
• Partner with product development, sourcing, and senior leadership to develop differentiated programs for major retailers.
• Prepare customer proposals supported by market research, competitive analysis, costing, and financial justification.
• Lead new programs from concept and customer presentation through approval, launch, and post-launch review.
• Identify opportunities to leverage successful products and programs across the United States and Canada.

• Support the achievement of sales, gross-margin, profitability, and working-capital goals across assigned accounts.
• Develop annual account plans, budgets, forecasts, and growth targets.
• Review pricing, promotional funding, rebates, allowances, freight, warehousing, and other program costs.
• Negotiate commercial terms that balance customer objectives with MSI’s financial expectations.
• Monitor account performance and develop action plans when sales, margins, inventory, or service levels fall below expectations.
• Ensure new opportunities are supported by a clear business case and appropriate internal approvals.

• Work closely with customers and internal teams to develop reliable forecasts for existing and new programs.
• Ensure inventory plans support product launches, promotions, seasonal events, and ongoing stocking programs.
• Balance customer in-stock expectations with inventory investment, product lead times, seasonality, and financial risk.
• Regularly review sales performance, forecasts, inventory positions, replenishment, purchase orders, and service levels.
• Proactively identify potential out-of-stock, overstock, shipping, or supply-chain risks and coordinate corrective action.
• Communicate customer forecasts, launch quantities, promotional volumes, and program changes to internal teams in a timely manner.

• Work closely with product management, sourcing, imports, operations, distribution, replenishment, finance, marketing, and customer service.
• Lead day-to-day account execution, customer follow-up, and internal coordination.
• Establish clear ownership, timelines, and follow-up processes for customer initiatives and product launches.
• Ensure samples, costing, packaging, compliance requirements, digital content, and operational details are completed on time.
• Communicate customer priorities and changing business needs clearly throughout the organization.
• Lead escalations and…