VP, Strategic Account & Program Management - CX, Operations Support

** Overview*
* The Vice President, Strategic Account & Program Management (VP/SAM-PM) is the enterprise executive accountable for the strategy, governance, and performance of ABM's Strategic Account Management (SAM) Program, inclusive of the ABM Plus cross-selling program. Positioned within Client Experience and Operations Support (CX-OS) and reporting directly to the SVP, CX-OS, this role serves as the single point of accountability for driving consistency and continuous improvement in how Industry Groups (IGs) plan, execute, and report on their Strategic Accounts.

This newly created enterprise leadership role is intended to bring fresh capability, independent perspective, and consistent oversight to a program that today spans 62+ Strategic Accounts and approximately $800M in annual bookings targets across ABM Industry Groups ATS, AVI, B&I, EDU, M&D, and UK&I. The VP/SAM-PM does not own individual account P&Ls; rather, the role owns the infrastructure, discipline, and accountability mechanisms that allow IGs to consistently execute against their Strategic Account and ABM Plus commitments.

** Benefit Information*
* ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management ()

** Responsibilities*
* ** Program Strategy, Governance & Portfolio Management*
* + Own end-to-end governance of the Strategic Account Management Program, including account selection methodology, role structure (Account Lead, Growth Lead, IG Growth Owner), and the enterprise RACI defining accountability across all Strategic Account activities.

+ Continuously assess the effectiveness of the Strategic Accounts operating model, processes, and tools; recommend enhancements and lead implementation of changes that improve execution, accountability, and program outcomes.

+ Establish and maintain the annual portfolio planning cycle: direct IGs to propose FY strategic accounts, assign account leadership, and set budgeted and aspirational targets built bottom up from white space analysis, client relationships, and cross-sell potential.

+ Require bi-annual account white space refreshes and monthly account plan reviews with IG Presidents to keep account plans a living discipline rather than an administrative exercise.

+ Mandate and oversee Quarterly and Client Business Reviews (QBRs/CBRs) using Client Share, strengthening the connection between account governance and the Client Experience organization.

+ Maintain the program's supporting infrastructure - reporting cadences, account-level dashboards, and account plan documentation - and drive full IG adoption and utilization of the tools already built.

+ Establish and oversee a formal cross-functional teaming model for Strategic Accounts, bringing account leadership and enterprise service-line partners together around shared account strategy, whitespace, and execution.

** Account Performance & Accountability*
* + Monitor bookings performance against target across all Strategic Accounts and IGs, identifying accounts and IGs that are ahead of, at, or behind pace and escalating risk areas to the SVP, CX-OS and ELT.

+ Partner with IG Presidents and Growth Owners to establish clear portfolio accountability, ensuring Account Leads and Growth Leads are held accountable for account health, service delivery, growth planning, and stakeholder relationships.

+ Partner with FP&A to incorporate Strategic Account revenue, margin, and retention results into regular ELT reporting, and ensure account targets are reflected in IG and account leaders' annual budgets.

+ Evaluate IG account and leadership recommendations during annual portfolio planning to determine organizational readiness and consistency with program standards.

+ Ensure a disciplined, appropriately-sized account portfolio that concentrates leadership attention, resources, and program value rather than diluting focus across too many accounts.

** Enterprise Growth & ABM Plus*
* + Serve as the enterprise program owner of ABM Plus, ABM's cross-selling initiative, overseeing the ABM Plus PMO, incentive structure, and Salesforce-based tracking and reporting infrastructure.

+ Ensure Strategic Accounts serve as a primary vehicle for expanding the breadth of ABM's capabilities within its most important client relationships.

+ Partner with IG Growth Owners - who act as each IG's ABM Plus ambassadors - to retool ABM Plus toward localized cross-sell strategies aligned with Growth Zones, and to set and track account-level…