Client Executive; Public Sector, Grants, HUD, CDBG, GovTech), Director​/Senior Director

Who We Are

Neighborly Software was built to help communities make a difference in the lives of low-income families and vulnerable populations. Our mission is simple, “Helping Communities, Help People.”

Headquartered in Atlanta, GA we offer a cloud-based technology platform for the administration and disbursement of governments funds for programs such as Housing, Economic, Community Development, Disaster Recovery/MIT, Home Energy Rebate Programs, and Housing Choice Voucher programs.

Reports to: Sr. Director, Client Solutions

Book of business: 8-10 enterprise clients - Actual coverage may vary based on the complexity of assigned accounts, their lifecycle stage (active implementation vs. steady state), and the volume of concurrent program activity.

Function: Strategic Growth / Revenue

Travel: This role requires travel to client sites, typically 25-40% depending on account activity and client needs. Travel clusters around executive business reviews, major program milestones, on-site discovery, and relationship-critical moments. Candidates should be comfortable with regular domestic travel.

The Client Executive is the senior leader who owns the relationship, the commercial outcome, and the strategic direction of Neighborly Software's most important client accounts. Client Executives are the executive face of Neighborly Software to state agency executives, county executives, territory executives, and program leadership at our enterprise clients. They are the continuous partner across the multi-year lifecycle of these accounts - from pursuit through implementation, steady-state delivery, program-phase transitions, and expansion.

This is not a traditional account management role. Client Executives are senior professionals with deep domain expertise in government technology, federally funded programs, complex grants management, or related fields. Client Executives navigate complexity, manage layered stakeholder environments, and serve as trusted advisors who understand how these programs actually work. They own the full scope of the client relationship: client priorities and program outcomes, the delivery experience, pricing, profitability, and proactive expansion strategy.

• Executive relationship and strategic partnership

• Serve as the senior Neighborly Software relationship owner for an assigned book of 8–10 enterprise clients.

• Build and maintain executive‑level relationships with agency directors, commissioners, executive directors, mayors, county executives, and other senior client stakeholders.

• Provide strategic guidance to clients on program design, regulatory navigation, and operational best practices - bringing the value of cross-client perspective and domain depth.

• Serve as the executive escalation point for client concerns and strategic decisions.

• Own account‑level profitability across your assigned book - monitor delivery cost relative to contract value, flag structural issues, and work internally to address them.

• Lead all post‑sale pricing conversations including annual rate increases, scope‑driven adjustments, and expansion pricing, positioned as value conversations.

• Own contract renewals and expansion opportunities, partnering with the Enterprise Sales Pod organization on commercial strategy.

• Drive measurable revenue outcomes including retention, expansion, and account profitability.

• Partner with assigned Client Operations Team on day‑to‑day program management and engagement delivery.

• Coordinate the deployment of implementation pod resources into your accounts during active build phases and complex change requests.

• Maintain alignment between client expectations, Neighborly Software delivery capability, and commercial commitments.

• Serve as…