Sales Support Specialist

Case-Mate is a global leader in fashion-forward mobile and tech accessories, creating products that protect your devices without sacrificing style. From phone cases and screen protection to charging, lifestyle, and emerging tech accessories, our products are sold through leading retailers and specialty stores around the world.

We move fast, think creatively, and aren't afraid to challenge the way things have always been done.

Case-Mate is looking for a highly organized, detail-oriented Sales Support Specialist to help keep our Sales team moving.

This role sits at the center of sales execution — supporting account managers, coordinating customer needs, helping manage orders and samples, preparing sales materials, maintaining accurate information, and making sure important details don't fall through the cracks.

The right person is proactive, responsive, and comfortable juggling multiple priorities in a fast-moving environment. You don't wait to be told twice, you follow through, and you understand that strong sales support can make the difference between an opportunity that moves forward and one that stalls.

• Provide day-to-day administrative and operational support to the Sales team.
• Assist Account Managers and Sales leadership with customer requests, follow-up, presentations, reporting, and account-related needs.
• Help prepare customer meetings, line reviews, sales presentations, pricing documents, and product information.
• Coordinate product samples, displays, marketing materials, and other sales tools for customers and internal teams.
• Maintain organized account files, customer information, pricing, and sales documentation.
• Track open items and follow up with internal teams to ensure deadlines and customer commitments are met.

• Assist with customer setup, order coordination, and account maintenance.
• Help monitor order status, inventory availability, shipment timing, and customer requests.
• Coordinate with Operations, Planning, Customer Service, Finance, and other teams to resolve order or account issues.
• Communicate updates clearly and promptly to the Sales team.
• Help identify issues before they become customer problems.
• Maintain accurate customer, product, pricing, and account information across internal systems.
• Prepare recurring sales reports, account updates, trackers, and other sales performance information.
• Help maintain sales forecasts, account lists, customer trackers, and opportunity pipelines.
• Assist with tracking promotions, new product launches, seasonal initiatives, and customer programs.
• Support new product introductions by coordinating samples, information, pricing, and customer materials.
• Help ensure Sales leadership has accurate and timely information needed to make decisions.
• Assist with special projects and sales initiatives as needed.

• Respond professionally and promptly to customer and internal sales inquiries.
• Help coordinate requests related to product information, samples, pricing, inventory, and orders.
• Build strong working relationships with internal teams and external customers.
• Follow through on commitments and make sure customers receive the information and support they need.
• Serve as a reliable point of coordination between Sales and the broader organization.

At Case-Mate, how you get results matters just as much as the results themselves.

Sales moves quickly. We need someone who responds, follows up, and keeps things moving without waiting to be chased.

We value people who look for smarter, faster, and more efficient ways to support…