Customer Success Manager
Listed on 2026-09-18
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Sales
Customer Success Management, Client Relationship Management, Account Manager
In today's business climate, a majority of a company's operating knowledge is in people's heads, paper, or cloud/network drives, and the speed at which they are moving prohibits them from documenting this critical intellectual property. As a result, this leaves a company exposed to disruption in the servicing of their clients and the operating of their business. Our goal is simple:
To help companies take control of their Operational IP. To drive quality and consistency, so companies and their customers can thrive.
The Confidence platform enables companies to define and document business processes and derive real time data on the execution of these processes to measure productivity and efficiency. The system incorporates AI to automate certain parts of the process and verify that the work was done correctly. Learn more here:
We are a Silicon Valley based technology company re-imagining the way work gets done. The founding team is a product development powerhouse, led by our Founding CEO, who is a seasoned entrepreneur, with exits to Amazon, and the author of the book:
Winning @ Product Development.
The Role
The Customer Success Manager (CSM) in enterprise software is responsible for managing and growing relationships with key, high-value clients. This role focuses on driving customer success, ensuring client satisfaction, and maximizing revenue through upselling, cross-selling, and renewals. The CSM acts as a trusted advisor, aligning the company's software solutions with the client's business objectives to foster long-term partnerships.
Key Responsibilities
Account Management
:
- Serve as the primary point of contact for assigned strategic accounts.
- Build and maintain strong, trust-based relationships with C-level executives, IT leaders, and key stakeholders.
- Understand clients' business goals, challenges, and technical requirements to tailor software solutions.
Revenue Growth
:
- Identify opportunities for upselling and cross-selling additional software products or services.
- Develop and execute account plans to achieve revenue targets and growth objectives.
Customer Success
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