On-Site Service Representative; Part Time

Work Location Type:
Onsite

Title: Onsite Services Representative (OSR)

Location: Pasco, WA

Employment Type: Part-time, 30 hours per week

Hourly starting pay: $24.50

Pay range is a guideline and not a guarantee. Compensation decisions are based on factors such as experience, qualifications, geographical area, and internal equity.

Customer Service

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Gain knowledge of Grainger's offer to help improve orders through system integration
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided

Account Growth

• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Customer service and sales growth oriented
• Collaboration and problem‑solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

• Medical, dental, vision, and life insurance plans
• Generous paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‑opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.