Client Director

ICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

Content confidently.™

With offices in Atlanta, London, Mexico City, Mumbai , and Shanghai , we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

At ICP, our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

At ICP, we provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work/life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and Summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You're not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

The Client Growth Director owns the commercial relationship for a portfolio of ICP's assigned accounts and is responsible for the booking number.

The role exists to create value and convert opportunities by bringing commercially led strategic thinking. CGD should have a sharp POV of their client, the context they operate in, the value & Solutions ICP can provide and full visibility of the whitespace – beyond existing projects and stakeholders.

The Client Growth Director engages at key points of the client lifecycle, nurturing trust and partnering with the Engagement Lead's delivery team. The CGD leads key growth conversations across full spectrum of stakeholders.

The role sits within the Sales organisation. The CGD leads and is accountable for commercial growth across the portfolio - renewals, upsell and cross-sell. The operating model is deliberately advisory and collaborative, rather than transactional.

Delivery, revenue recognition and client satisfaction are owned by the Engagement Lead , with whom the Client Growth Director works as a genuine partner.

The role exists to industrialise existing-account growth: to convert the whitespace of our accounts into a repeatable, well-qualified pipeline.

This role will report to the Chief Revenue Officer and Growth Partner and will collaborate with cross-functional teams across ICP. As part of the FY27 operating model, we are creating 2 distinct remits:
Growth and Delivery. The Client Growth Director (Growth / CRO) owns the commercial relationships, growth pipeline and account growth. The Engagement Lead (Delivery / CCO) owns delivery, revenue recognition, margin improvement and client satisfaction (NPS). The two co-own each account with one number each.

Account growth is driven by the ICP Whitespace methodology, and Hub Spot is the single backbone for accounts, contacts, opportunities and the whitespace heatmap.

• Proactively bring a commercial
  POV to clients - anchored in their client context, industry trends, best practices, project to date, and ideas for how ICP could support them. Growth conversations should originate from…