Community Agency Sales Manager

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Online community building agency, courses and coaching

On-target earnings $11,750 - $21,000+/mo Location Remote

CC is a fast growing agency that helps experts, coaches, and creators build, launch, and scale online school based communities using a done for you model. Beyond its core service, CC runs a partnership arm where it takes a profit share and installs and manages the entire sales infrastructure, funnels, and team for 6 partner brands, with room for more.

CC has grown quickly on delivery and partnerships, but sales leadership has not kept pace. Right now the CEO and a marketing focused Head of Partnerships are trying to manage a combined team of 16 plus reps across the core brand and partner offers, with no one running daily accountability, call reviews, or KPI tracking. CC is hiring a Sales Manager to fix that gap and turn a proven offer into a properly run sales operation.

This is a hands on sales leadership role covering two environments at once, a tight internal team on CC's core offer, and a wider, more dispersed group of reps spread across several partner brands. You will be the first dedicated sales manager CC has had, so you are building the management layer (one to ones, call reviews, KPI tracking, accountability) close to scratch, not maintaining an existing one.

• Own daily and weekly KPI tracking and end of day reporting across the core team and all active partner offers, and hold reps accountable when it is not done
• Run one to one coaching, call reviews, and role play with closers and setters across the core offer and the partner offers
• Manage and train call setters and DM setters, improving dial volume, booking rates, and lead handling (the current call setter is producing 70 to 100 dials a day for only 1 to 2 bookings)
• Manage closer performance on the core offer and across partner brands, with a focus on lifting close rate from the current 16 to 17 percent toward a 25 percent target
• Act as working sales manager across the partner portfolio (currently 6 partners, 4 active and 2 ramping up), each typically staffed with a closer, a DM setter, and a call setter
• Partner with the Head of Partnerships on marketing and the CEO on strategy, without owning either function directly
• Support hiring and onboarding of new reps as partner offers ramp up and the team grows toward 14 plus setters
• Report on performance and pipeline health directly to the CEO

This is a senior, high trust seat, and CC is being deliberately selective.

You’ll be a great fit if you...

• Have proven experience managing a high ticket sales team (closers and setters), ideally in an agency, coaching, or done for you service environment
• Bring strong sales training and coaching ability, comfortable running call reviews and role play, not just strong at selling yourself
• Are genuinely organized. This role covers one core offer plus a shifting set of partner brands at once, so someone who trains or closes well but is not organized will struggle here
• Have experience holding remote or partly offshore reps accountable to daily activity and KPI standards
• Are comfortable working directly with a hands on, fast moving founder and CEO

• Close rate: lift from the current 16 to 17 percent to a 25 percent target by end of Q4
• Booked calls: currently around 130 a month from roughly 1,800 to 2,000 leads, with the target being meaningfully more of those leads converting to booked calls
• Call setter activity: current benchmark is 70 to 100 dials a day producing 1 to 2 bookings, this needs to improve
• Partner close rates: the largest partner closed at 7 percent last month against a target of 12 to 15 percent or higher
• Rev…