Sr. Sales Enablement Specialist

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us.

They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

The Sr. Payments Sales Enablement Specialist is a high-impact, critical role within the Payments Business Unit (BU), serving as the primary Subject Matter Expert (SME) for the North American Sales organization.

In this strategic enablement capacity, you will act as the technical and financial architect for our Merchant of Record (MoR) offering. You will provide essential support to our Account Management and Sales teams, ensuring the smooth expansion of client relationships and the flawless execution of our payments sales process. Your mission is to bridge the gap between complex payment mechanics and clear business value, ensuring all stakeholders are empowered and informed throughout the transition to our platform.

How to make an impact

• Lead complex discovery sessions with client finance and operations teams to explain the mechanics of the MoR model, specifically focusing on liability shift, PCI compliance reduction, and settlement.
• Partner closely with the Payments Pricing Team to incorporate sophisticated pricing modeling and cost-savings analysis into the overall client value proposition.
• Navigate and explain the nuances of both Card Present (CP) and Card Not Present (CNP) payment flows, ensuring our solution architecture and associated pricing align with the client’s specific transactional environment.
• Prepare and distribute comprehensive client briefings to relevant stakeholders before high-stakes meetings; document and distribute call reports capturing key technical discussion points and action items.
• Document deal solutions and proposals; prepare high-quality materials for client presentations and negotiations to ensure the payments value proposition is communicated consistently.
• Monitor the payments-specific sales pipeline to track the progress of MoR opportunities, identifying potential bottlenecks in the onboarding process and suggesting workflow improvements.
• Act as the "Voice of the Field" to the Payments Product team, ensuring our roadmap is aligned with the real-world feedback gathered during client calls.

About you

You are a strategic translator—someone who can take the world of payment processing and turn it into a clear, compelling business case. You thrive in the space between sales and product, enjoying the challenge of solving a client’s financial pain points with elegant technical solutions.

Your background

• Experience: Extensive experience in client-facing advisory or sales support roles such as Solutions Consulting, Senior Sales Engineering, or specialized Payments Sales Support.
• Payments Expertise: Deep understanding of the entire payment card lifecycle, with specific proficiency in both Card Present and Card Not Present flows and their respective pricing structures.
• Financial Acumen: Strong experience performing needs analysis and collaborating on financial models that prove the ROI of a payment architecture shift.
• Consultative Communication: Exceptional ability to translate technical features into actionable business insights for client stakeholders and internal executive leadership.
• Operational Excellence: Proficiency in…