Design Center Coordinator

The Design Center Coordinator is the cornerstone of the Design Center experience, serving as the primary point of contact for clients from the moment they arrive through successful handoff and post-visit follow-up. This role blends hospitality, sales instinct, deep product and industry knowledge, and operational precision to ensure a seamless, high-touch client journey.

They are the operational linchpin between project managers,stakeholder and team members. They drive productivity,structure and momentum.

• Serve as the primary point of contact for assigned clients duringinitialengagement and early project stages
• Welcome, qualify, andestablishrapport with clients upon arrival, understanding project scope and desired outcomes
• Facilitate introductions and smooth transitions to appropriate Category Consultants or Product Specialists
• Maintain continuity for returning clients and builder or trade accounts
• Set clear expectationsregardingnext steps, timelines, and points of contact
• Ensurea professional, responsive, and consistent client experience aligned with brand standards
• Drive disciplinedpostvisitfollowupto reinforce next steps and ensure continuity
• Document key appointment details, including project stage, scope, product interests, and preferences
• Ensure all information is complete,accurate, and ready for opportunity passing
• Coordinate internally to confirm selections andmonitorquoting and estimate progress
• Maintain clean,timelyCRM data to support quoting, follow-up, and project execution
• Escalate delays, gaps, or data issues that may impact the client experience or sales execution
• Initiatetimelypost-visit communication to recap the visit and reinforce next steps
• Ensure followup cadence supports conversion and client satisfaction
• Provide tailored follow-up materials that reflect the client’s interests, selections, and style
• Escalate any gaps, delays, or concerns to the Assistant Manager - Sales & CX for resolution
• Partner closely with sales, product, and project teams to support smooth handoffs and ongoing client satisfaction
• Identify opportunities to enhance the client’s scope through thoughtful product suggestions
• Support cross-category awareness and complementary product recommendations
• Ensure clients leave with relevant samples, materials, and a clear understanding of next steps
• Support delivery and tracking of estimates and quotes from all applicable teams

• Uphold premium showroom, service, and communication standardsat all times
• Identify and flag potential issues that mayimpactclient experience, conversion, or project success
• Support showroom events and client-facing activity as needed

• All leads and client information entered accurately by EOD
• Timely completion of 48-hour and 1-week follow-ups
• Accurate documentation of project details, preferences, and next steps
• Clean, reliable opportunity handoffs to sales and project teams
• On-time delivery and tracking of quotes, estimates, and follow-up materials
• Positive client feedback and minimal handoff friction
• Strong alignment with sales and CX leadership

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• Voluntary Short-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness Insurance

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

The physical demands described here are representative of those that must be met by an employee to…