Dispatcher; Safety And Security

Position: DISPATCHER (SAFETY AND SECURITY) - HOURLY
Position Type:
SAFETY

Date Posted:
4/11/2024

Location:
Operations:
PolicePOSITION SUMMARY
The Dispatcher (Safety and Security) will be responsible for maintaining operational control of communications for the Atlanta Public Schools Telecommunications Call Center. Responsible for operating various sophisticated technological equipment, monitoring life safety systems, processing and dispatching emergency & non-emergency calls, among other duties as assigned by management. Serves as a major artery to the APS body, as the alarm monitoring center is from where information is collected and disseminated District-wide.

The call center is a manifold operation, serving as an emergency operations center, a technical support center, a monitoring center, and a customer service call center. The dispatcher is required to perform in each of those capacities while demonstrating optimal customer service skills. The call center 24/7, 365 days of the year; therefore, the dispatcher must be able to perform shift work, including holidays, weekends, mandatory overtime, and serve in an on-call rotations capacity.

MINIMUM REQUIREMENTS

EDUCATION:

• High School Diploma or GED required.
• Associate's degree preferred.

CERTIFICATION/LICENSE:

• Georgia Peace Officer Standards and Training (POST) certification required within the first 6 months of employment.
• Must be able to maintain certifications required by standard operating procedures and state law.

WORK EXPERIENCE:

• 3 years of call center work experience in law enforcement, security environment or customer service required.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of the Public Safety Board of Education Radio System.

• Considerable knowledge of operations of governmental departments and procedures.

• Governmental and departmental policies, and applicable state and local rules and regulations.

• Strong understanding of factors relating to crisis intervention and calming techniques.

• Proficiency in working within deadlines and report preparation.

• Requires proficiency in Microsoft Office, Microsoft Outlook, utilization of internet search tools and Intranet, and other office equipment such as incident reporting software, fax, copiers, and scanners.

• Use a computer to analyze crime information; enter, compile, and maintain statistics; prepare a variety of reports; compose routine correspondence.

• Requires extensive communications (verbal and written) with internal stakeholders.

• Ability to effectively operate, by sight and sound. Must be able to work independently and be comfortable problem solving using sound judgment while not compromising the policies and procedures of the organization; actions will impact others directly and indirectly.

• Must be able to work flexible hours, evenings and staggered shifts, holidays and weekends and/or in emergency situations; required to work overtime including evenings and weekends as assigned by the Chief/supervisor to provide maximum security coverage.

• Ability to apply critical thinking skills in rendering solutions to various issues.

• Ability to communicate and interact well with school personnel, other law enforcement, emergency agencies and general public.

ESSENTIAL DUTIES

• Dispatches to Atlanta Public Schools' officers and other part-time law enforcement officers, contracted security and other civilians using an 800 MHz Public Safety Communications System.

• Dispatches emergency personnel to calls for service according to standard operating procedures.

• Interviews callers and process requests for service to include recording information with accuracy and completeness using the proper reporting system.

• Receives, assesses, and prioritizes incoming calls to include emergency calls to determine how best to meet the needs of the customers.

• Processes, enters, retrieves, and transmits accurately Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) entries and inquiries, abiding by policies and procedures mandated by NCIC and GCIC.

• Demonstrates proficiency in working within deadlines and report preparation.

• Types and files reports as required.

• Continuously monitors life safety systems (fire and burglar alarms),…