Security Supervisor

Black Suit Supervisor, Hospitality and Security Hawque Protection Group – Hospitality Operations POSITION DETAILS

Location: Atlanta, GA

Role Type: Full Time, On Site

Pay: $23.00 per hour

Schedule: Four days per week on a client site working shift coverage at a designated Buckhead location; one day per week dedicated to site checks, administration, reporting, and operational support across hospitality sites. Exact days and hours are assigned based on property schedule. Onsite days will reduce as new clients are onboarded.

The Black Suit Supervisor is the on site leader for Hawque Protection Group’s luxury hospitality and concierge accounts in Buckhead. This role is concierge first and security second. The Supervisor sets the tone for five star restaurant guest service, oversees daily front of house performance, ensures post orders and protocols are executed consistently, and serves as the primary point of contact for client partners.

The position includes four days of scheduled shift coverage at a designated Buckhead location and one day per week dedicated to site checks, administration, reporting, staff coaching, and operational follow up across assigned hospitality sites.

• Demonstrates professionalism, discretion, and accountability in high visibility environments
• Delivers a hospitality focused service standard consistent with five star client expectations
• Demonstrates excellent communication skills and uses appropriate channels of communication
• Ensures confidentiality and security of HPG and client information
• Able to speak, read, and write English
• Able to think and act calmly to manage guest issues, service disruptions, and unusual occurrences
• Adheres to HPG Mission, Vision, and Values and reinforces them with team members
• Maintains a safe working environment and supports a culture of respect and inclusion
• Maintains executive appearance standards including black suit attire and polished presentation with consistent grooming and hygiene at all times

Concierge and Guest Experience Leadership

• Provide a warm, professional welcome for residents, guests, and VIPs while maintaining discretion and composure
• Manage lobby flow, guest check in procedures, amenity access, and service requests in accordance with post orders
• Resolve guest concerns and service issues quickly, escalating to property leadership or HPG leadership as needed
• Maintain a consistent five star presence at entry points including posture, communication, and appearance
• Model and coach luxury service behaviors for concierge and security team members

Supervision and Site Oversight

• Supervise security staff across assigned hospitality properties and ensure performance meets client standards
• Conduct shift briefings, post order reviews, and real time coaching to reinforce service and protocol compliance
• Ensure officers are on time, properly uniformed, and fully prepared for duties each shift
• Coordinate coverage for call offs and schedule changes in partnership with HPG operations
• Partner with property management as the on site lead and document action items through to completion

Security Support and Protocol Execution

• Monitor for suspicious activity, safety hazards, and policy violations and report promptly through established channels
• Support de‑escalation and incident response, including coordinating with restaurant staff and emergency services when necessary
• Complete accurate daily activity logs and incident reports aligned to HPG reporting standards (when working onsite)
• Ensure executive level discretion and privacy protection for guests and client staff

Site Checks and Administration (One Day per Week)

• Conduct site checks across assigned Buckhead hospitality locations to confirm service quality, compliance, and appearance standards
• Complete weekly reporting including service observations, staffing updates, incident summaries, and corrective actions
• Support onboarding readiness including training reinforcement, uniform standard, and post order comprehension
• Assist with timekeeping readiness, schedule planning, and operational follow up to keep sites running smoothly via our tracking system
• Identify recurring…