Security Services Supervisor Job Atlanta area,Georgia USA,Security

Job Summary

The Security Services Supervisor is responsible for the overall supervision of Public Safety operations with the Public Safety program of the Grady Health System during their designated shift. The incumbent is additionally responsible for planning, delegating, staffing, training, counseling, and controlling shift operations. The incumbent will manage the shift in the absence of the shift manager. Must be flexible to work days, evenings, or night shifts.

Job Responsibilities

Responsible for the personal safety and security of employees, physicians, patients, and visitors in the Grady Health System and on the Grady Campus during their assigned shift.
Operate Grady Health System vehicles while on duty. Perform other duties as assigned set forth by the department.
Assist the Shift Manager in delegating work, responsibility, and authority, in order that subordinates can maximize the use of their abilities.
Employ appropriate hand‑holds, handcuffing techniques, and authorized restraints in order to contain and/or eliminate illegal or disruptive conduct.
Carry a department‑regulated firearm as required.
Assist in the development and implementation of solutions to day‑to‑day shift operational problems.
Ensure that qualified personnel are available to staff positions in day‑to‑day operations.
Assist the Shift Manager in teaching individuals and teams how to do their jobs. Support the departmental training program.
Assist with developing better methods and procedures to ensure quality and increase shift productivity. Fulfill responsibility in the face of emotional stress and pressing demands.
Assist the Shift Manager in measuring progress and taking corrective action when needed to achieve shift objectives.

Qualifications

High School diploma or GED is required.
Three (3) years of military, law enforcement, or armed security experience are required.
Must successfully complete a behavioral evaluation including fitness to carry a firearm.
Must have a current exposé firearms license through the Georgia Board of Private Detectives and Security Agencies.
Must be eligible to obtain both an exposed and concealed weapon permit within six months.
Must have a current valid Georgia driver's license, and an insurable driving record.
Exhibit professional, service‑oriented interaction with hospital and clinic staff, patients and visitors.

Core Competencies

Patient‑Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high‑quality care that prioritizes the well‑being and satisfaction of patients and their families.

Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.

Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.

Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.

Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.

Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high‑quality outcomes.

Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.

Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.

Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.

Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

Health & Wellness:
Medical, dental, vision, and prescription drug coverage.
Financial Security:
Retirement savings plans with employer contributions, life insurance, and disability coverage.
Work‑Life Balance:
Paid time off, holidays, and family leave benefits.
Career Growth:
Tuition reimbursement, professional development programs, and opportunities for advancement.
Employee Support:
Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.

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