Security Manager

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Full Time Atlanta, GA, US

8 days ago Requisition

Department: Security
Reports To: Director of Security
FLSA Status: Exempt
Direct Reports: Security Supervisors and Security Officers

The Security Manager serves as the second-in-command of the Security Department and is responsible for the daily operation of hotel security, ensuring the safety of guests, associates, visitors, and hotel assets. This position supports the Director of Security by leading the security team, maintaining compliance with hotel policies, and responding to emergencies while promoting a service-oriented culture consistent with Hotel Phoenix's commitment to exceptional hospitality.

The Security Manager acts on behalf of the Director of Security in their absence and provides leadership during all shifts. These responsibilities reflect common hotel security management practices across the hospitality industry.

• Assist the Director of Security with the overall management of the Security Department.
• Supervise, coach, develop, and evaluate Security Supervisors and Security Officers.
• Conduct shift briefings, performance coaching, and ongoing training.
• Ensure appropriate staffing levels and assist with scheduling and payroll approval.
• Serve as the acting Director of Security when assigned.

• Maintain a safe, secure, and welcoming environment for guests, associates, and visitors.
• Conduct routine inspections of guest areas, back-of-house, parking facilities, loading dock, and event spaces.
• Monitor CCTV, access control systems, key control, and alarm systems.
• Ensure compliance with hotel security procedures and life safety standards.
• Coordinate emergency response activities including fire alarms, medical emergencies, severe weather, power outages, and evacuations.

• Lead investigations involving theft, accidents, guest complaints, workplace violence, property damage, and policy violations.
• Prepare detailed incident reports and maintain accurate documentation.
• Preserve evidence and coordinate with local law enforcement and emergency responders when appropriate.
• Identify trends and recommend corrective actions to reduce future incidents.
• Support OSHA compliance and hotel safety initiatives.
• Conduct regular security audits and identify operational risks.
• Ensure compliance with company policies, emergency action plans, and brand standards.
• Participate in safety committee meetings and recommend process improvements.

• Respond professionally to guest and associate concerns while maintaining a calm and service-focused approach.
• Assist with VIP arrivals, special events, and high-profile functions.
• Promote a culture where security enhances—not interrupts—the guest experience.

• Assist with departmental budgeting and inventory of security equipment.
• Maintain department records, certifications, training logs, and compliance documentation.
• Prepare reports for the Director of Security regarding incidents, trends, and departmental performance.
• Ensure all equipment is operational and recommend repairs or replacements as needed.

• Minimum of 5 years of progressive security experience, preferably in a full-service hotel or resort.
• At least 2 years of supervisory or management experience.
• Experience conducting investigations and writing professional incident reports.
• Knowledge of OSHA standards, emergency preparedness, and risk management.
• Experience with CCTV systems, access control, key management, and security technology.
• Valid driver's license preferred.
• CPR, AED, and First Aid Certification preferred (or ability to obtain within 90 days).

• Strong leadership and decision-making skills.
• Excellent conflict resolution and de-escalation abilities.
• Outstanding written and verbal communication skills.
• Ability to remain calm and make sound decisions during emergencies.
• Strong organizational and time-management skills.
• High level of…