Retail Security Supervisor

Benefits

• Comprehensive medical, dental, vision, and STD insurance
• 401(k) plan for future savings
• Generous paid time off to recharge
• Competitive salary with an employee discount program at retailers, restaurants, and entertainment venues
• Access to an Employee Assistance Program (EAP) for free, confidential counseling and resources
• Support for stress management, financial guidance, legal assistance, and family challenges
• Commitment to mental and emotional well‑life balance

This description portrays in general terms the type and level(s) of work performed and is not intended to be all‑inclusive, nor the specific duties of any one incumbent. The company reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in the position description, in the Company’s sole and absolute discretion. Duties other than those expressly specified may be assigned from time to time.

• Minimum of 18 years of age.
• Clear a criminal background check.
• High School Diploma and/or equivalent (GED).
• Skills/Abilities:
  • Strong customer service orientation, exemplifying our Mission Statement that Customer Service is Every Employee's Job.
  • Ability to facilitate progressive change, getting along with other employees, following directions and continually improving.
  • Clear and effective oral and written communication skills.

Must be able to see, hear, speak, and write clearly; push/pull/carry/lift up to 25 lbs; stair climbing; ability to sit, twist, turn, bend as required; capable of standing for long periods of time.

Education/

Experience:

• High School Diploma and/or equivalent;
  Required.
• Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
• Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
• State Guard License is required.
• CPR and First Aid Certification is a plus.

Competencies (as demonstrated through experience, training, and/or testing):

• Must meet applicable state, county and municipal licensing requirements for Security Officers.
• Must meet requirements for specific skills, certifications or authorizations specified for the assigned site.
• Knowledge of security operations and procedures.
• Knowledge of supervisory practices and procedures.
• Ability to provide positive direction and motivate performance.
• Understanding of a variety of security and safety devices and controls.
• Ability to learn quickly and carry out instructions furnished in written, oral or diagrammatic form.
• Ability to track and maintain schedule assignments.
• Ability to be an effective team member.
• Ability to maintain professional composure when dealing with unusual circumstances.
• Courteous telephone manner.
• Ability to adapt to various sites and changes in post procedures.
• Ability to adapt to changes in the external environment and organization.
• Ability to write routine correspondence, including logs and reports.
• Good organizational skills.
• Strong customer service and results orientation.
• Strong interpersonal skills, with the ability to interact effectively with clients at various social levels and across diverse cultures.

• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.
• Must undergo and meet company standards for background and reference checks, controlled substance testing and behavioral selection survey, in addition to mandatory licensing requirements and site‑specific requirements.
• Directing staff in a positive manner.
• May be required to work overtime without advance notice.
• Required ability to handle multiple tasks concurrently.
• Keyboarding, basic computer usage and operating controls.
• Seeing, hearing, speaking, and writing clearly in order to communicate with employees and…