Event Staff Supervisor

Event Staff Supervisor – GWCC

The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.

Key responsibilities include supervising event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces; conducting roll call, briefings, and post-event debriefs for all assigned staff; ensuring proper staffing levels and coverage for all assigned posts; monitoring staff performance, appearance, and professionalism; enforcing company policies, venue rules, and GWCC guidelines; providing direction and assistance to guests, vendors, and event attendees;

responding to incidents, emergencies, and customer concerns in a timely and professional manner; maintaining communication with management via radio and other communication tools; completing incident reports, daily activity reports, and shift summaries; and coordinating with GWCC operations, public safety, and event coordinators.

Qualifications include a high school diploma or GED required, minimum 1–2 years of supervisory experience in event staffing, security, or customer service, strong leadership, communication, and organizational skills, ability to manage teams in high-volume, fast-paced environments, reliability, punctuality, and professional appearance and conduct, and ability to work flexible hours, including nights, weekends, and holidays.

Physical requirements include the ability to stand and walk for extended periods (8–12 hours), ability to work both indoors and outdoors depending on event needs, and ability to lift up to 25 pounds if required.

Work environment includes a large-scale convention center with multiple buildings and high guest volume, events include conventions, trade shows, corporate events, and large public gatherings, and a fast-paced environment requiring strong multitasking and situational awareness.

Preferred qualifications include prior experience working at GWCC or similar large venues, experience with crowd control and access management, familiarity with radio communication systems, and CPR/First Aid certification.