Ambassador, Security, Site Security

ABOUT DOWNTOWN ATLANTA, INC.

As the unified voice of Central Atlanta Progress and the Atlanta Downtown Improvement District, Downtown Atlanta, Inc. brings people together to strengthen economic vitality, activate, and shape what’s next for the city’s original neighborhood. Working alongside partners, we don’t just maintain Downtown - we invest in it, care for it, and move it forward. For more than 85 years, we’ve served as Downtown’s stewards and champions, inviting everyone to join us in creating a vibrant, welcoming, and dynamic Downtown.

Downtown Atlanta, Inc. is comprised of two organizations:

Central Atlanta Progress, Inc. (CAP) is a private, not-for-profit 501(c)(4) corporation governed by a Board of Directors of Atlanta’s business leaders who are dues-paying members of the corporation, CAP is a community development organization that provides leadership, programs, and services to preserve and strengthen the economic vitality and quality of life of Downtown Atlanta.

The Atlanta Downtown Improvement District Inc. (ADID) is a not-for-profit 501(c)(3) corporation funded through a Community Improvement District within which commercial property owners pay special assessments and is governed by a Board of Directors of nine private-and public-sector leaders. ADID strives to create a clean, safe, hospitable, and vibrant environment for Downtown Atlanta.

To learn more about Downtown Atlanta, Inc. visit

We are seeking a dynamic and courteous Downtown Ambassador to join our team at the Atlanta Downtown Improvement District, Inc. (ADID). As a crucial link between hospitality and public safety, you will be the eyes, ears, and voice of Atlanta Downtown, interacting with diverse stakeholders including business owners, residents, law enforcement, visitors, and workers. Your role involves maintaining a safe and welcoming atmosphere for everyone in The District.

• Patrol assigned areas on foot, bicycle, or trike, adapting to changing routes and schedules daily.
• Make frequent stops to observe and investigate activities within the immediate and adjacent areas, working in all weather and terrain conditions.

• Communicate conditions via radio, written reports, and other means to proper authorities.
• Project a professional authoritative presence to assure the general public that their safety within the District is of paramount importance.

• Maintain comprehensive knowledge of streets, building access points, attractions, and transportation systems within the ADID.
• Possess interpersonal skills to communicate information clearly to visitors.

• Remain vigilant to guard against illegal activities such as solicitation, urban camping, and vagrancy in the District.
• Act promptly and decisively to report such activities to designated authorities and remove influences from the District without the use of force.

• Welcome and engaging personality demonstrating a friendly demeanor to create a welcoming atmosphere.
• Radiate enthusiasm and professionalism in all interactions with visitors and stakeholders.
• Anticipate the needs of visitors and stakeholders to provide proactive assistance.
• Be well-versed in the local area to guide and support guests effectively.
• Approach inquiries and complaints with empathy and understanding.
• Maintain a positive and solution-oriented attitude to enhance the overall experience for stakeholders.

• Establish a close working relationship with off-duty and on-duty APD officers within the District.
• Support the activities of APD officers as requested or directed.

• Provide public safety support in crisis situations within the District until governmental public safety entities can respond.
• Assist with CPR, first aid, limited traffic direction, crowd control, fire suppression, etc.

• Provide escort services on request.
• Provide direction and crowd control during high-rise evacuations/fire drills.
• Maintain a daily ongoing relationship with area property managers, security, and hospitality staff.
• Keep a current and complete daily log of…