EVCS Technician

We have an outstanding career opportunity for an EVCS Technician to join a leading company located in Atlanta, GA.

Hourly Pay Range: $35-$38

The EVCS Technician is a field-based, customer-facing electrical service role responsible for maintaining uptime for commercial EV charging infrastructure. Technicians work independently in assigned regions and must balance hands-on electrical troubleshooting, software-driven diagnostics, customer communication, and accurate documentation. This role requires autonomy, adaptability, and professionalism, as technicians are often dispatched into time-sensitive situations where chargers are down and customers are frustrated.

This is not an install-only or bench technician role. Real-world field experience, comfort working alone, and strong communication skills over brand-name employers or strictly EV-specific backgrounds.

• Service Model & Coverage
• We currently support a team of approximately 50 EVCS Technicians across North America.
• Technicians are strategically placed in regions with concentrated customer demand and are home-based, dispatched directly from their homes using company-provided electric service vehicles.
• Service territories are typically centered within a 30-45 mile radius of a technician's home base, though coverage varies significantly by region.
• In lower-density areas, technicians may cover larger territories and, in some cases, an entire state.
• When travel exceeds approximately 4-5 hours one way, overnight stays are required.
• Technicians are issued a company credit card to cover lodging, meals, fuel, and approved travel-related expenses.
• Occasionally, technicians may be asked to support special projects outside of their primary region.
• These assignments may involve extended driving or domestic air travel and are generally optional.
• Participation depends on regional workload, technician skill set, certifications, and familiarity with specific charger brands or products.
• Candidates must be genuinely comfortable with regional travel, autonomy, and extended time in the field.
• Customer Environment
• EVCS Technicians primarily support commercial and fleet-based customers, including logistics providers such as UPS and Fed Ex, school districts operating electric bus fleets, municipal and county governments, and automotive dealerships with EV chargers in their service areas.
• These customers rely on charging infrastructure for daily operations, making service issues time-sensitive and, at times, stressful.
• Service Workflow
• Service requests originate either through inbound customer calls or proactive alerts generated by our monitoring software.
• The service team attempts to diagnose and resolve issues remotely before dispatching a technician onsite.
• If remote resolution is not possible, a technician is dispatched to the site to troubleshoot and repair the issue.
• On-site service visits can range from quick fixes to complex, full-day troubleshooting efforts lasting up to 8 hours, depending on the nature of the problem.
• When replacement parts are required and not immediately available, they are ordered and shipped directly to the customer site.
• Follow-up visits are scheduled as needed once parts arrive.
• Technicians use company-issued tablets to access charger history, prior service records, schematics, and documentation.
• They are responsible for entering detailed daily notes, uploading photos, and documenting all work performed and follow-up actions.
• Accurate documentation is critical for continuity, billing, and future troubleshooting.
• Communication, Escalation & Support
• EVCS Technicians regularly interact with customers who may be frustrated due to charger downtime.
• Strong verbal communication and professionalism are essential, as technicians represent us onsite and often coordinate with subcontractors or third-party vendors.
• Each technician is part of a regional team supported by a Regional Manager who assists with escalations and complex troubleshooting.
• Technicians also have access to our R&D facility in Richmond, where engineers and analysts test scenarios and document solutions across a wide range of charger issues.
• Technicians are expected to independently search internal resources and take a first pass at troubleshooting before escalating issues.

• Minimum 2-5 years of hands-on experience in electrical, EV, or field service roles.
• Strong understanding of electrical systems and troubleshooting principles, including hands-on experience with 480v circuits.
• Ability to work independently in a field-based environment.
• Comfortable using tablets, laptops, and service software for documentation.
• Strong verbal communication and customer-facing skills.
• Valid driver's license with a clean driving record.
• Willingness to travel approximately 75%, including overnight stays and domestic flights.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled

To read our Candidate…