Audio​/Visual Client; Service Specialist

Are you a problem-solver who loves diving into technical challenges? Do you thrive in a client-facing role where no two days are the same? If you’re energized by troubleshooting, technology, and delivering top-tier customer service, we want you on our team!

🚀 What You’ll Do

As our AV Client Care (Service) Specialist, you’ll be the frontline hero supporting, servicing, and repairing commercial audio/video/light/controls (A/V/L/C) systems across a variety of environments — houses of worship, corporate buildings, government facilities, and more. This position is based in the Atlanta, GA or surrounding areas.

In this role, you will:

• Diagnose and resolve service requests for Pro‑AV systems (remotely and onsite)
• Communicate clearly with clients to identify issues and provide solutions
• Escalate unresolved issues appropriately and follow through to final resolution
• Manage warranty replacements and ensure proper documentation
• Prepare tools, parts, and equipment for service calls
• Keep accurate time records
• Maintain clean, organized work spaces and vehicles
• Deliver updates to the Client Care & Service Coordinator
• Represent the company with professionalism and exceptional customer care
• Must have 1+ years of hands-on experience installing and troubleshooting integrated commercial Pro‑AV system
• Strong ability to diagnose A/V/L/C systems down to the component level
• Experience with Q-SYS, Crestron, Extron, and similar platforms is highly valued
• Solid understanding of control systems and audio/video signal flow
• Basic low-voltage electrical knowledge
• AVIXA CTS certification preferred (or able to obtain within 6 months)
• Excellent communication and customer service skills
• Ability to work independently from a home-based environment
• Valid driver’s license with an insurable driving record
• Comfortable working at heights and lifting up to 50 lbs
• Skill in reading blueprints, schematics, and using hand/power tools
• Flexibility to work occasional after-hours emergencies

This role includes regular physical activity — standing, climbing, carrying equipment, working from ladders/scaffolding — as well as exposure to various indoor/outdoor conditions while traveling to client sites.

We do not currently have an office in the Atlanta, GA, so this is a work-from-home position, and you will be given a company vehicle to use when traveling to client sites. To be considered for this position, you must be living in the Atlanta, GA or surrounding areas (central GA near Macon is also okay!).

⭐ Why You’ll Love Working Here

You’ll join a team that values problem‑solvers, rewards initiative, and supports ongoing training and development. Every day you’ll make a real impact by helping clients keep their systems running smoothly when it matters most. We offer a competitive salary and a comprehensive benefits package including medical, dental, vision, and life insurance, along with a 401k with company match.

All applicants must consent to a background check and a drug screen to continue in the selection process. All employment offers are contingent on meeting our background check standards and successful passing of required drug test. If hired, you will be required to provide documentation indicating your legal right to work in the U.S.

We are an Equal Opportunity Employer

👉 Ready to Apply?

If you're excited by technology, service, and solving challenges that truly matter — we want to meet you. Apply today and bring your expertise to a company that appreciates it.