Traveling Support Technician

Job Description

The Traveling Support Technician must be willing to travel extensively, be team-oriented and flexible, actively seek to share information, and assist their peers. We are seeking travel support technicians who are:

• Skilled verbal and written communicators.
• Competent with Electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge.
• Proficient with reading, understanding, and following electrical/mechanical schematics to assist in isolating faults to root cause components and/or assemblies.
• Cross-trained on products serviced in the field and displaying basic proficiency in servicing the Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems product lines.
• Willing to work on special projects, some of high visibility, as assigned.
• Looking for common-mode problem occurrences and seeking to resolve them, both independently and with the aid of others.
• Knowledgeable in working business PC applications (MS Word, Excel & PowerPoint) and able to effectively use them to provide clear, concise information summaries as needed.

While deployed, the travel support technician will perform the following job duties:

• Responsible for meeting daily service repair needs and driving customer satisfaction
• Required to travel to locations in need of additional field support, work locations will change with the needs of the business.
• Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. Installs, repairs and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work, and submits paperwork on a timely basis
• Order, install, and return parts, and manage repair parts cycle time
• Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements.
• Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
• Seeks to provide technical support to customers and other service professionals as required. Conducts follow-up calls with the customer to ensure satisfaction of work.
• May participate in site surveys, pilot program service activities, attend meetings.
• Maintains clear and concise business communication, both oral and written.
• Establishes and maintains a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Travel, overtime and work hours other than Monday-Friday may be required.
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Other duties as required.

Associate’s Degree/Related Trade Certification (electrical, electronic, mechanical)/Military Training (electrical, mechanical, electronics). (Equivalence achieved through comparative work and life experience of 1-3 years is acceptable work experience in a related electrical or mechanical field service role). Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.

Minimum of 1-3 years experience directly involved in troubleshooting and field repair of electrical and electronic systems and equipment.

Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.

While supervision is not considered a primary responsibility of this position, there may be instances where supervision of others on a project basis may be required

This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation

• Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
• Excellent customer service skills and the ability to handle stressful situations.
• Self-motivated, reliable, and accountable individual
• Possess excellent telephone skills
• Must be able to lift/carry 80 lbs.
• Must be able to push/pull 200 lbs.
• Must be able to move/…