Resident Service Technician

Job Location:

Atlanta, GA 30344
. Westfalia Technologies is a leader in providing solutions for plants, warehouses, and distribution centers. We are seeking a dedicated and customer‑focused Resident Service Technician to join our team.

• Perform preventative maintenance, troubleshooting, repair, and installation on S/RMs, conveyors, palletizers, lifts, and robotic systems at customer sites.
• Provide on‑site customer support and maintain daily communication with customers, including written service reports and follow‑up actions.
• Support parts and service sales by identifying customer needs and assisting with parts order processing and follow‑up.
• Conduct routine inspections and equipment repairs on installed systems.
• Coordinate technical and business information between customers, Sales, Engineering, and Service teams.
• Maintain professional customer relationships while resolving issues in a calm and effective manner.
• Submit required documentation and service paperwork accurately and in a timely manner.
• Promote teamwork and collaboration within the Service Department.
• Perform other duties as assigned.

• Fit for air travel and legal eligibility to rent and operate a rental vehicle through the company’s corporate account, in compliance with rental agency policies and insurance requirements.
• Valid driver’s license and ability to pass background check and drug screening.
• Strong electro/mechanical troubleshooting and diagnostic skill.
• Ability to work independently with minimal supervision (self‑starter).
• Proficient in Microsoft Office Suite or similar business applications.
• Excellent communication and interpersonal skills to interact with customers and internal teams.
• Strong organizational skills and attention to detail.
• Ability to professionally resolve customer concerns and complaints.
• Ability to use hand tools and diagnostic equipment.

• Previous experience with electro/mechanical repair, maintenance, and troubleshooting required.
• Experience using diagnostic tools and equipment required.
• Associates or Bachelor’s degree or mechatronics certification (preferred).

• Ascend and descend fixed vertical ladders up to 135 feet high (approximately 10% of the time).
• Visually inspect machinery in low‑light or dark environments.
• Frequently move toolboxes weighing up to 70 lbs.; occasionally lift or position heavier objects using rigging equipment.
• Maintain full mobility to safely rig equipment weighing up to 1,000 lbs.
• Temperatures may range from
  -40°F to 110°F depending on the facility (including freezer environments).

• 100% on‑site work at customer locations.
• Frequent air travel required.
• Daily local and regional travel to customer facilities as needed.

Candidates must be authorized to work in the United States without current or future sponsorship.

• Competitive Salary
• Medical, Dental, and Vision Coverage
• 401K and match options
• Educational Assistance Reimbursement
• Wellness Program
• Healthy Living Reimbursement
• Paid Parental Leave
• And more!

Must live in one of the following states to be considered: AR, CA, CO, DE, FL, GA, IA, , IL, IN, KS, KY, MA, MD, ME, MI, MO, MS, NC, NE, NH, NJ, OH, OK, PA, SC, SD, UT, VA, VT, WI.

Westfalia Technologies, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.