Area Service Technician | Midtown

Area Service Technician

The Area Service Technician reports to the Regional Vice President (RVP) and travels among a select group of properties within a local market or region to perform general maintenance and repairs to apartment units and other property facilities. The Area Service Technician works alongside the on-site maintenance team under the general supervision of the property manager and direct supervision of the service manager.

Technical responsibilities include diagnosing, troubleshooting, and repairing heating, ventilation, and air conditioning (HVAC) units; electrical appliances, outlets, and light fixtures; plumbing, carpentry, and locks; preventative maintenance and preparing vacant units for occupancy.

The successful candidate will embody and work to reinforce MAA's Core Values. Those values include:

• Appreciating the uniqueness of each individual
• Communicating openly and with integrity
• Embracing opportunities
• Doing the right thing at the right time for the right reasons

Duties and Responsibilities:

• Assists designated property maintenance teams with completing service work orders for apartment maintenance and repairs, preventive maintenance, painting, cleaning carpets, etc.
• Assists properties with short-term staffing needs to ensure that property maintenance adheres to MAA standards.
• Receives, prioritizes, and efficiently resolves service work order requests for apartment maintenance and repairs. Reviews outstanding work orders and assists when needed.
• Examines and diagnoses problems with units for property facilities. Determines the best method to repair or replace all or part of the unit. Makes repairs and/or replacements according to standard. Performs preventative maintenance on HVAC units by replacing filters, cleaning coils, etc.
• Repairs and replaces furnished kitchen appliances such as refrigerators, stoves, washers, and dryers. May contact an outside vendor to make more advanced or severe repairs or replacements.
• Performs minor to moderate-level plumbing repairs, replacements, and/or installations including repairing leaks and removing clogs in sinks and toilets.
• Performs minor electrical repairs and replacement of light fixtures and related items.
• Repairs locks and other miscellaneous items.
• May perform painting projects ranging from full interior painting of property units to minor touch up and repair of walls and woodwork.
• May perform "make ready" projects for the preparation of vacant units available for prospective tenants. Cleans carpets as assigned.
• May perform swimming pool maintenance or other facility and/or landscape projects to ensure property aesthetics meet or exceed standards.
• Adheres to MAA safety and hazard communications programs, policies and procedures and maintains a safe work environment.
• Works irregular hours (evenings, weekends), including on-call and overtime hours, as required by the MAA 24-hour routine maintenance guarantee.
• Operates a motor vehicle to transport tools and materials between work sites.
• Attends and participates in technical training programs to maintain and enhance knowledge and skills.
• Frequently interacts and communicates effectively with residents, property staff and/or vendors to complete maintenance duties and requests.
• Performs other related duties as assigned to meet the needs of the business.

Required Qualifications:

• 2-3 years of HVAC and general facility maintenance and repair (electrical, plumbing, carpentry, appliance installation and repair) required.
• EPA Type II or Universal certification required.
• CAMT is required in Florida only.
• Valid driver's license from the state of residence required.

Preferred Qualifications:

• Certified Pool Operator (CPO) credential strongly preferred.
• Associate or bachelor's degree in a related field preferred.
• Bilingual (English/Spanish) fluency and literacy preferred.

Knowledge, Skills, and Abilities:

• Thorough knowledge of heating and air conditioning unit maintenance, trouble shooting, and repair
• General knowledge of the repair and maintenance of appliances, lighting fixtures, and plumbing
• Knowledge of occupational health and safety regulations and precautions
• Knowledge and skills to operate common and specialized tools…