Service Plumber III

Service Plumber III

Position Overview

As a Service Plumber III, you'll operate as a journeyman-level expert in commercial plumbing service, independently diagnosing, repairing, maintaining, and installing plumbing systems across diverse facilities including hospitals, schools, offices, industrial sites, and multi-family/commercial buildings. With mastery knowledge of hydronic, domestic water, drainage, medical gas, and related systems, you'll lead complex service calls, mentor junior plumbers, and deliver high-quality, code-compliant solutions that ensure reliability, safety, and customer satisfaction.

Our people-first culture recognizes your advanced skills with specialized training, certifications, leadership opportunities, and the fulfillment of keeping critical plumbing infrastructure running efficiently and sustainably nationwide.

Duties and Responsibilities

* Independently diagnose, troubleshoot, repair, and maintain complex commercial plumbing systems, including pipes, fittings, fixtures, boilers, hydronic heating, domestic water, drainage, backflow prevention, medical gas (medgas), and associated controls/valves/pumps.

* Perform advanced service and installation work: fixture replacements, pipe rerouting, leak detection/repair, pressure testing, system flushing, pump/motor servicing, and emergency response.

* Lead service calls from start to finish: assess on-site issues, communicate clearly with customers on problems/solutions/timelines, coordinate parts/materials, execute repairs, and follow up for satisfaction.

* Conduct preventive maintenance, system inspections, water quality testing, backflow certification support, and efficiency assessments to minimize downtime and extend system life.

* Ensure all work complies with plumbing codes (IPC/UPC), local regulations, manufacturer specifications, and Modigent safety/quality standards.

* Document service activities in detail (work orders, reports, photos, as-builts, recommendations) and maintain accurate records for billing, warranty, and continuous improvement.

* Provide daily guidance, training, and direction to junior plumbers (Levels I-II); demonstrate techniques, share best practices, and promote safety and quality standards.

* Maintain clean, organized work areas, vehicles, tools, and PPE; adhere to all safety protocols and company policies.

Supervisory Responsibilities

Yes - Provides coaching, mentoring, and technical guidance to junior Service Plumbers (Levels I and II); may lead small service crews or coordinate with subcontractors on complex calls, ensuring alignment with safety, quality, and customer expectations.

Requirements/Qualifications

* Experience:

5+ years of progressive hands-on commercial plumbing service, repair, installation, and maintenance experience; journeyman-level proficiency in diagnosing and resolving advanced system issues independently.

* Education:

High school diploma or GED required; trade school, apprenticeship completion, or equivalent preferred.

* Certifications/Licenses:
Valid journeyman plumber license (or ability to obtain in assigned jurisdiction); backflow prevention certification preferred; medical gas certification (if applicable); valid driver's license and clean driving record required.

* Physical Demands:
Ability to regularly lift and carry up to 50 lbs, climb ladders/scaffolding/stairs, work in confined spaces or at heights, bend/kneel/crouch, reach overhead, and use tools/equipment for extended periods; frequent standing, walking, manual dexterity, and physical stamina required.

* Work Environment/Safety:
Primarily field-based in commercial/industrial settings (indoor/outdoor, mechanical rooms, rooftops, varying weather); exposure to noise, dust, heights, water, sewage, chemicals, and confined-space hazards; must strictly adhere to OSHA regulations, plumbing codes, conduct hazard identification, and wear required personal protective equipment (PPE) such as hard hats, safety glasses, gloves, respirators (as needed), and steel-toed boots at all times-safety is our top priority and non-negotiable.

This is a safety-sensitive position. Frequent regional travel within assigned market, on-call rotations, and flexible hours (including evenings/weekends/emergencies) may be required as business needs dictate.

Required Skills

* Mastery-level troubleshooting and repair across commercial plumbing systems (hydronic, domestic, drainage, medgas, backflow).

* Proficiency with plumbing tools, pipe threading/cutting, pressure testing, leak detection, and diagnostic equipment.

* Excellent customer service, communication (verbal/written), problem-solving, and mentoring skills.

* Code compliance (IPC/UPC), safety leadership, documentation/reporting, and independent decision-making.

* Team collaboration, multitasking, and ability to work under pressure in dynamic environments.

Modigent Overview

Modigent is a national leader delivering next-generation infrastructure, technology, and energy solutions through our family of specialized brands in HVAC,…