Installation Technician

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry‑leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite‑Hite’s global innovation.

• Perform timely and proper inspection, repair, maintenance, and installation of customer equipment to exceed expectations and to uphold Rite‑Hite’s image as an industry leader in customer service.
• Develop and maintain good customer relations that exemplify Rite‑Hite’s commitment to service.
• Comply with all company policies and safety guidelines.
• Install, inspect, and repair equipment in the field efficiently while ensuring customer needs are met and exceeded.
• Guide less experienced Service Technicians through complex field problems, including training in installation, service, repair, and proper administrative procedures.
• Use handheld devices (or paper backup forms if needed) to accurately complete all necessary paperwork, including service tickets, timesheets, open job tracking forms, and safety analysis sheets.
• Maintain compliance with operation and communication standards as outlined in the Field Service Technician Handbook.
• Operate a service vehicle in compliance with DOT Driver Qualification standards, as well as truck‑based cranes, forklifts, welders, torches, and power/hand tools.
• Follow all customer‑specific requirements, policies, safety guidelines, and directions on their work sites.
• Work closely with all other departments, communicating and coordinating activities to maximize customer satisfaction.
• Occasional domestic overnight travel (under 20% annually) may be required for training or supporting customers at other offices.
• Other duties may be assigned.

• High school diploma or general education degree (GED).
• One to five years of experience in repair and service of hydraulic, mechanical, and electrical equipment.

• Valid driver’s license.
• Passing DOT medical exam and adherence to applicable driver qualification standards.
• Ability to read and interpret safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Basic mathematical skills: addition, subtraction, multiplication, division, rate, ratio, percent, and graph interpretation.
• Common sense and problem‑solving skills to address standardized situations involving multiple variables.

This role will not have supervisory responsibilities.

• Health & Well‑being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
• Financial Security: Robust retirement savings program with 401(k) and company match, plus profit sharing.
• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Rite‑Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law. In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans. We are also committed to maintaining a drug‑free workplace for the safety of our employees and customers.

Rite‑Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more – all designed to improve safety, security, productivity, energy savings, and environmental control.

Watch Rite‑Hite's “Always Looking Ahead” video below to learn more.