Critical Facility Technician Lead

Job Title Critical Facility Technician Lead Job Description Summary The Critical Facilities Operations Technician – Shift Lead oversees real-time shift operations for mission-critical data center infrastructure. This role leads on-shift technicians, monitors facility systems, coordinates incident response, supports preventive and corrective maintenance, and ensures all work is performed safely and in accordance with established procedures in a 24/7 critical environment.

• Lead assigned shift operations for critical electrical and mechanical infrastructure, including UPS systems, generators, switch gear, PDUs, CRAC/CRAH units, and BMS/DCIM platforms.
• Continuously monitor facility systems through BMS, EPMS, and DCIM tools; acknowledge, investigate, and respond to alarms, alerts, and abnormal operating conditions.
• Execute and enforce Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs), including pre-task review and post-work documentation.
• Provide day-to-day technical guidance to on-shift technicians, assign priorities, verify work quality, and reinforce safe work practices.
• Act as the initial point of response for facility incidents by troubleshooting issues, stabilizing conditions, escalating as needed, and supporting root-cause analysis.
• Coordinate vendor access and on-site work activities, ensuring compliance with site safety, security, and critical environment protocols.
• Perform, support, or supervise preventive and corrective maintenance on assigned electrical, mechanical, and controls systems.
• Maintain accurate shift logs, alarm response records, incident reports, maintenance documentation, and turnover notes.
• Ensure compliance with safety and regulatory programs, including lockout/tagout, electrical safe work practices, arc flash procedures, and OSHA requirements.
• Conduct structured shift turnovers, clearly communicating system status, open work, active risks, alarms, and required follow-up actions.
• Support minor project work, commissioning activities, system testing, and change activities while maintaining operational continuity.

• 3–6 years of experience operating and maintaining data center, critical facilities, industrial, or mission-critical infrastructure.
• Prior experience serving as a lead technician, senior technician, shift lead, or technical point of contact preferred.
• Working knowledge of electrical and mechanical systems, including UPS, generators, switch gear, HVAC, controls, and fire/life safety systems.
• Experience using BMS, EPMS, DCIM, or similar monitoring and control platforms to identify, document, and respond to operating conditions.
• Ability to read and interpret electrical one-lines, mechanical drawings, schematics, sequence-of-operations documents, and technical manuals.
• Demonstrated ability to troubleshoot system issues, follow escalation protocols, and make sound decisions in high-availability environments.
• Familiarity with applicable standards and guidance, such as NFPA, NEC, OSHA, and Uptime Institute practices.
• Strong verbal and written communication skills, with the ability to lead shift-based teams and communicate technical information clearly to leadership, vendors, and peers.
• Ability and willingness to work assigned shifts in a 24/7 environment, including nights, weekends, holidays, and overtime as business needs require.
• Relevant certifications preferred, such as CDCTP, CDCP, electrical, HVAC, or equivalent critical facilities credentials.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health…