Service Technician

POSITION SUMMARY

The Service Technician assists the Service Manager in maintaining the physical integrity and safety of the community. This involves ensuring a safe, secure, and comfortable living environment for residents, visitors, and employees. The position requires use of good judgment, as many of the assigned tasks are completed with little direct supervision. The Service Technician applies his/her knowledge of, but not limited to, carpentry, electrical, and plumbing to diagnose and make repairs on a daily basis.

The position requires a flexible work schedule, including an on-call schedule, availability to work weekends, evening, and holidays.

Initiative:
Maintains a proactive and positive mindset; is goal oriented and knows how to get results.

Customer and Quality Focus:
Consistently working for his/her customers and the company; cares about the quality of work and service provided.

Service Safety:
Conducts day to day activities in such a way that safety for self and others is valued and observed; provides safe atmosphere for customers and business partners.

Professionalism :
Demonstrates ethical behavior and honesty at all times.

Level of Dependability:
Maintains punctuality and acceptable attendance record; accepts responsibility for his/her own actions; willingness to adapt to changes in the organization.

Adherence to All Company Policies and Procedure:
Has knowledge of the established policies and procedures and abides by them. Asks the proper party if they don't know.

Cooperation:
Works well with other associates/departments and collaborates effectively in team situations to improve overall performance.

Cohesion:
Demonstrates concern for and about the customers and works to effectively partner with others to achieve success.

Adaptable:
Creates an atmosphere that supports the open expression of ideas; is open and approachable.

Communication:
Effectively communicates thoughts and concepts in a courteous manner to the position's direct supervisor; provides helpful feedback when applicable; shows interest and is attentive to the suggestions of others.

Courtesy:
Maintains a personal and professional demeanor that exercises proper behavioral etiquette and looks to encourage and serve both customers and co-associates.

Innovative:
Demonstrates efficiency and creativity; looks for better, faster and more efficient ways of doing things; handles challenges/obstacles with a positive outlook.

Performance:
Exhibits a well-organized and timely approach to achieve desired results; aligns resources to meet the needs of the department; and takes corrective action when necessary.

Fiscal Safety:
Concerned for the financial well-being of the company by compliance to safety procedure; awareness of liability concerns.

Passion:
Enjoys the work that they do and demonstrates a pleasant demeanor on the job and shows desire for success.

Entrepreneurial Spirit:
Exhibits behavior that is consistent with the Vision, Mission and Values of the Company; makes working environment enjoyable for self and others.

• Performs various community maintenance functions including but not limited to:
• Light bulb changes

• Lock repairs/changes
• Install/repair window coverings
• HVAC repairs Caulking
• Painting
• Pool maintenance
• Vinyl repair & installation
• Electrical and plumbing
• Tile, carpet, flooring
• Roofing, gutters, fasteners
• Ceiling leaks
• Inspects and coordinates all make-ready repairs and services.
• Must be aware of the condition of apartments and the overall property and immediately initiate action to correct unsafe conditions.
• Ensures that storage areas remain locked when not in use.
• Removes and transfers heavy appliances and…