Adult Protective Services Case Manager ; Investigator

Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self‑sufficiency, independence, and protect our vulnerable children and adults.

Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short‐term care, life insurance, employee discount programs, and telework opportunities depending upon the position.

Adult Protective Services Case Manager 2

Location:

Marietta, Cobb County, Georgia (coverage also for Cherokee County). Travel between the two counties will be required.

Pay Grade: J. Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers, evaluate, investigate and resolve complaints, and act as a liaison between client and service providers.

• Performs initial investigations of protective service reports for cases meeting APS criteria and determines appropriateness of intervention within a standard of promptness.
• Evaluates the level of risk to clients and takes appropriate action to ensure safety.
• Provides follow‑up, consultations and other applicable resources to stabilize situations and prevent further recurrence of abuse, neglect or exploitation.
• Initiates the legal process for guardianship as a last resort for the protection of incapacitated adults.
• Maintains required documentation and completes reports within standards of promptness.
• Maintains knowledge of current policies, laws, trends and developments in the field by attending training sessions and meetings.
• Performs other professional responsibilities as assigned.

• Provides services and information to honor all of the State’s commitments to internal and external customers.
• Cooperates with others to accomplish common goals and works as a team player within and across departments.
• Treats others with dignity and respect, maintains a friendly demeanor and values contributions of others.
• Delivers consistently required business results and meets aggressive goals.
• Complies with quality standards, meets deadlines, and maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to public duty; presents oneself as a credible representative of the agency and State.
• Demonstrates ability to make sound judgments and develop effective, viable solutions to drive departmental and state effectiveness.
• Has excellent oral, written, presentation, and interpersonal communication skills.

• Bachelor’s degree from an accredited college or university.
• OR one (1) year of experience at the lower level Adult Protective Services Case Manager 1 or an equivalent position.

• Experience working with specific client issues such as family violence, crisis intervention, substance abuse, or services to the elderly or disabled.
• Bachelor’s degree in a Human Services program.
• Possession of a valid driver’s license and consistent access to a vehicle for required work‑related activities.

Note:

An equivalent combination of education and job‑specific experience that provides the knowledge, experience, and competencies required to successfully perform the job may be substituted on a year‑over‑year basis.

Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer.

If you require accommodations under the Americans with Disabilities Act (ADA), email your request by the closing date of this announcement to: @HR Helpline.

The candidate selected for this position may be subject to pre‑employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credentials recognized by the…