Sr. Coordinator, Global Personalization and Language

Delta Air Lines, Inc. has multiple openings for Sr. Coordinators (L6), Global Personalization & Language in Atlanta, GA.

• Coordinate and develop Delta’s language personalization communications roadmap, focusing on the customer marketing experience.
• Collaborate across teams to assess localization requirements for international markets and manage project workflows, needs, inputs, and relationships with translation vendors to ensure quality translations.
• Support Delta teams in delivering the right message to international audiences and drive strategic implementations and improvements to grow a “Localization Center of Excellence” at Delta.
• Consult with stakeholders to identify and implement key initiatives for better customer approach, partnering with business leaders to determine customer needs and oversee projects from inception to completion.
• Ensure continuity and optimization of translation processes for international branches, increasing personalization and team efficiencies through new best practices and tools.
• Support strategy development, including trainings and reports, and establish and monitor the quality of messages shared with passengers.
• Coordinate trainings and onboarding for translation workflows, develop tracking, trending, reporting, and process flows, and support benchmarking and innovation strategy development.
• Lead the execution of the language personalization communications roadmap, managing the Trip Comms translation initiative and overseeing scaling and integration efforts.
• Serve as Delta’s Brazilian Portuguese Subject Matter Expert, ensuring quality and consistency across all communication channels including Social.
• Collaborate with international teams for seamless integration of translation workflows and manage relationships with external translation vendors.
• Provide training and onboarding for new translation workflows and drive innovative approaches in language personalization to enhance customer engagement.
• Leverage Delta’s joint venture with LATAM Airlines to enhance international communication strategies and initiatives in Latin American region.
• Telecommuting permitted 2-3 days per week. 5% international and domestic travel.