Rising Outreach Case Manager

The Outreach Case Manager provides field-based outreach, engagement, service linkage, and housing-focused support to individuals and families experiencing homelessness, including those with mental health, medical, and substance use needs. This role utilizes a multidisciplinary approach to engage individuals with complex or high-acuity needs and connects them to services including shelter placement, permanent housing, mental health treatment, and employment resources. The position primarily functions in outreach and engagement but may include shelter-based and housing-focused case management responsibilities as determined by program needs.

Responsibilities, assignments, and work activities may shift based on program and organizational needs.

Essential Duties and Responsibilities:

• Perform outreach, engagement, and housing-focused case management activities based on program needs and assignment, with primary emphasis on field-based outreach.
• Engage individuals experiencing homelessness, including those who are difficult to reach, and build relationships to support connection to services.
• Provide linkage to coordinated entry services, including conducting mobile assessments, transporting clients as appropriate, and supporting navigation toward shelter and permanent housing.
• Develop and maintain Individual Service Plans (ISPs) with measurable goals and coordinate access to mainstream benefits and community resources.
• Provide ongoing case management support to promote housing stability and progress toward individualized goals.
• Utilize client-centered, trauma-informed, and de-escalation practices to support engagement and stability in alignment with a Housing First approach.
• Maintain accurate and timely documentation in HMIS in compliance with program and legal requirements.
• Support reporting requirements related to client engagement, enrollment, housing outcomes, and service delivery.
• Maintain knowledge of community resources, public benefits, and housing systems to effectively connect clients to services.
• Engage all clients with professionalism and a commitment to equitable service delivery while maintaining effective relationships with community partners.

This role serves individuals across a wide range of experiences, including those with serious and persistent mental illness, elderly individuals, people experiencing chronic or literal homelessness, disabled veterans, individuals living with HIV/AIDS, members of the LGBTQ community, survivors of human trafficking, and the working poor. Staff are expected to engage all clients with professionalism, respect, and a commitment to equitable service delivery while maintaining effective relationships with community partners and service providers.

Core Competencies:

• Ability to work both independently and as part of a team in a fast-paced environment
• Demonstrates cultural humility and ability to work effectively with diverse populations
• A bility to engage clients professionally and safely
• Strong interpersonal communication skills, including active listening and adapting communication style to varied audiences
• Strong customer service orientation Technical and Applied
  
  Skills:
• Strong written and verbal communication skills
• Ability to apply nonviolent crisis intervention and de-escalation techniques
• Strong problem-solving and critical thinking skills
• Proficiency in Microsoft Office 365 and ability to learn systems such as HMIS and Salesforce
• Knowledge of community resources, public benefits, and housing systems
• Understanding of client rights, confidentiality, and applicable regulations

Level of Responsibility:

• Assess client needs and develop individualized service plans
• Coordinate services and resources to support housing stability and client outcomes
• Collaborate with community partners and service providers
• Respond to crisis situations, including de-escalation of challenging behaviors
• Apply problem-solving, sound judgment, and adaptability in dynamic environments

Additional

Duties and Responsibilities:

This job description is intended to describe the general scope of the position and is not an exhaustive list of all duties or responsibilities. Additional duties and responsibilities may…