Day Center Outreach Case Manager

Outreach Case Manager

The Outreach Case Manager Position is an integral part of Community Based Services Program within Claratel Behavioral Health. This position is a collaborative partnership between Claratel Behavioral Health, DeKalb County, and the Day Center Provider, to strengthen the continuum of care between unhoused services and behavioral health treatment systems. The Outreach Case Manager will work in close coordination with Day Center Staff to support outcomes and will serve as a consistent on-site behavioral health resource, helping day shelter guest navigate systems of care, reduce barriers to treatment access, and connect to appropriate levels of support.

The Outreach Case Manager role helps expand access to mental health and substance use treatment services for individuals experiencing homelessness. The Outreach Case Manager will provide engagement, screening, care coordination, and linkage to ongoing treatment services through Claratel Behavioral Health and other community-based resources.

Duties And Responsibilities:

• Conduct outreach and engagement with day shelter guests who may have behavioral health and/or substance use treatment needs
• Provide brief screening for mental health and substance concerns
• Facilities referrals and linkages to Claratel Behavioral outpatient services; including counseling, psychiatric services, and substance use treatment
• Assist individuals with intake scheduling, transportation coordination, and follow up engagement to support treatment initiations and retention
• Coordinate with Day Shelter Staff to identify individuals who may benefit from behavioral health support
• Provide crisis-informed support and coordination when needed
• Assist with referrals and coordination with the DeKalb Regional Crisis Center when guests require urgent crisis stabilization
• Maintain documentation consistent with Claratel Behavioral Health policies and applicable regulations
• Other duties as directed by Program Manager and/or Director

Minimum Qualifications:

• High school diploma or GED
• At least one year of experience in behavioral health setting providing case management/community support services
• Must possess basic computer and typing skills.
• Must have care coordination skills to assist individuals with accessing/linkage to additional resources and services within the agency and/or community
• Must have transportation to and from work

Preferred Qualifications:

• Bachelor's degree in related fields (such as human services, counseling, criminal justice, or social work)
• Two years of experience in a behavioral health setting providing case management/community support services

Needed Attributes:

• Excellent interpersonal, problem solving and critical thinking abilities.
• Must be able to remain calm in crisis/mental health situations and respond appropriately.
• Always maintain confidentiality.
• Professional and effective communication with Community Partners, Stakeholders, Staff, Clients' families/significant others and the Public.

Working Conditions:

The Outreach Case Manager will work full-time (40hrs) Monday to Friday from 8:15am to 5pm at the DeKalb County Day Center. Service delivery is in person and via telehealth/telephone. May require evening/weekend or adjusted hours due to program and community needs. Ability to use a computer, telephone, fax, copy, and scanning machine. Must complete/pass agency-sponsor defensive driving course as well as all other agency-required training.

This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of the employer.

Pre-employment drug screening may be required. Selected applicant will be subject of an FBI Criminal History Record Check, and the applicant has the right to challenge the contents of their Criminal History Record Information, should they choose to do so. This employer participates in E-Verify.

Claratel Behavioral Health is an Equal Opportunity Employer. Candidates who may require an accommodation under the Americans with Disabilities Act or similar law to perform the essential functions of this job are encouraged to contact Human Resources at hrhelp.