Resident Services Coordinator - Properties

Job Overview

1+ years experience will set you up for success in this role.

Reserve at Hollywood (288 units) – Atlanta, GA;
Reserve at Douglasville (286 units) – Douglasville, GA; quarterly overnight stay at Gardens at Harvest Point (256 units) – Augusta, GA.

Full-time, 40 hours/week.

Starting at $21+/hour.

Up to 5% travel, including occasional overnight trips.

• Spend 60% (3 days/week) at Reserve at Hollywood in Atlanta, GA; 40% (2 days/week) at Reserve at Douglasville in Douglasville, GA; and one time quarterly at Gardens at Harvest Point in Augusta, GA (spend 1–2 nights there).
• Arrange training sessions between residents and service providers.
• Partner with local financial counselors and agencies to provide service.
• Coordinate with specific service providers, either through direct outreach or referrals, for the provision of social services outlined in the supportive services plan.
• Job Training/Placement:
  Partner with county agencies to identify and link residents to available job training resources.
• Education:
  
  Link residents with local schools for continued education or GED classes.
• After school/training programs:
  Partner with local schools and other agencies to set up on-site tutoring programs in community centers.
• Mentoring programs:
  Partner with local Big Brothers/Big Sisters or other groups to create a mentoring program for children living in the community.
• Develop and update a Resource Directory for residents.
• Reporting:
  Provide monthly reports outlining performance objectives and maintaining resident participation documentation.
• Other duties as assigned.

• Bachelor’s degree in Social Work (Preferred).
• 1+ years of social work experience (preferred).
• Strong organizational, communication, and interpersonal skills.
• Compassionate, resourceful, and collaborative mindset.

• Eligibility for semi-annual merit increases:
  January and July.
• Paid every Friday.
• Quarterly performance-based bonuses for site team members when key KPIs and property metrics are achieved.
• Medical Coverage:
  Choice of two medical plans (PPO and HDHP).
• HSA Contributions:
  Company-funded contributions to your Health Savings Account each year.
• Dental, Vision & More: FSA, dental, vision, life, accident insurance, plus short- and long-term disability coverage.
• Retirement Savings: 401(k) plan with company match.
• Time Off:
  Company-paid holidays and weekly accrual of Paid Time Off, up to 16 days in the first year.
• Emotional Wellbeing:
  Employee Assistance Program (EAP) for you, your dependents, and even children away at college.
• Professional Growth:
  Professional development assistance to support career goals.

Pivotal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.