Personal Support Aide

Position Purpose

The Person al Support Aide plays a vital role in maintaining a safe, respectful, and supportive environment for individuals experiencing homelessness. This position provides basic care for shelter residents while ensuring adherence to safety protocols, cleanliness standards, and organizational policies. The role requires compassion, consistency, and a strong commitment to serving vulnerable populations, including weekend availability.

Full time

Day Shift

• Monitor daily resident activities and document observations during each shift.
• Enforce shelter rules, safety protocols, and cleanliness standards.
• Conduct routine facility walkthroughs to identify safety or maintenance concerns.
• Respond to emergencies and conflicts with professionalism and compassion.
• Assist with distribution of supplies to residents as needed.
• Communicate census updates and key information to shelter and case management staff.
• Collaborate with case managers to support resident needs and goals.
• Maintain confidentiality and adhere to all Mercy Care and Trinity Health policies.

• High School Diploma or GED (required).
• CPR/First Aid certification and valid Georgia Driver’s License (required).
• Preferred:
  Experience or education in social services, psychology, or human services.
• Preferred:
  Experience working with underserved or vulnerable populations.

• Day-1 Benefits (PTO accrual, retirement plan and match, health insurance and more).
• Opportunity to get paid daily – through Daily Pay.
• Paid holidays and generous Paid Time Off (PTO).
• Discounts with major vendors such as AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans, and more.
• Low-cost medical, dental, and vision insurance plans. Enjoy lower-cost medical services when you visit facilities within the Trinity Health network.
• Fast response interview times and job offers.

Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. We are dedicated to providing compassionate, high-quality care to individuals across all demographics. Rooted in the Mercy Philosophy, we prioritize respect, integrity, compassion, and excellence in all aspects of care delivery.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.