SSVF Case Manager

Job Responsibilities

• Provides eligibility screening and assessment to veterans and collects and maintains accurate and detailed records.
• Coordinates and monitors all aspects of service delivery including intake, assessment, recommendations on housing stabilization, treatment planning, budgeting, case conferences, referrals for adjunctive services, family meetings, group work, individual counseling, advocacy, and liaison with other community agencies.
• Ensures all participants are recertified as required by the grant guidelines.
• Documents service delivery and maintains accurate and timely documentation and is responsible for consumer confidentiality. Enters veteran information into Client track HMIS either in real time or 48 hours of activity including monitoring and documenting progress of veterans and outcomes.
• Tracks intake, contact and temporary financial assistance in the Client track HMIS tracking system in a timely and accurate manner.
• Create vouchers to third party vendors for temporary financial assistance.
• Conducts comprehensive veteran assessments to collect financial, environmental, psychosocial, employment, educational, housing and health information as appropriate to develop an Individual Service Plan.
• Ensures accuracy and consistency with the agencies fiscal and billing procedures.
• Participates in all appropriate staff, supervision, and training meetings.
• Assumes other duties as assigned by the SSVF Program Dr., Sr Director and/or Senior Management.

• Bachelor's Degree in Social Work, Psychology or in related field of social services.
• Experience working with veterans preferred.
• Must possess a valid GA driver's license, with a good driving record.
• Must have knowledge of homeless issues, skill in community resource development, be well organized, a self-starter, and able to work as a member of a team.

• Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• Must have the ability to listen objectively to people, perceive the real problem, and assist in bringing issues to a successful conclusion. Must relate and interact with volunteers, clients, contractors, visitors, and employees at all levels within the Agency.

This role is Hybrid at Hope Atlanta's discretion. The hybrid schedule is not permanent and may be subject to change based on the needs of the workload.