Intensive Support Coordinator

Reports to:Behavioral Health Clinical Director

Summary:

The Intensive Support Coordinator is a Certified Peer Specialist (CPS) or Certified Addiction Recovery Empowerment Specialist (CARES) who will provide peer support, advocacy, and mentoring to individuals experiencing mental health and/or substance use challenges within the Permanent Supportive Housing (PSH) program. In addition to peer support, the CPS/CARES will assist with case management tasks to ensure that clients receive comprehensive care.

The CPS/CARES will work closely with the Behavioral Health Clinician to help clients achieve housing stability and recovery goals.

• Provide one-on-onepeersupportandmentorshiptoclients,helpingthemsetrecovery and housing stability goals.
• Sharelivedexperienceswithmentalhealthand/orsubstanceuserecoverytoinspirehope and demonstrate the possibilities of recovery.
• Facilitate peer-ledgroups focusedonrecovery,wellness,life skills,andhousingstability.
• Offersupportinnavigatingcommunityresources, healthcare,and housing services.

• Empowerclientstoadvocateforthemselvesinserviceandtreatmentplanningmeetings.
• Assistclientsinunderstandingandexercisingtheirrightswithinhousingandbehavioral health services.
• Accompanyclientstoappointmentsormeetingsasneeded,offeringsupportandhelping them navigate challenging situations.
• Actasaliaisonbetweenclientsandtheon-sitecliniciantoensureclients’voicesare heard.

• Assist clients in developing and implementing personal recovery plans that align with their behavioral health and housing stability goals.
• Promotewellnesspractices,includingrelapsepreventionstrategies,self-care,andcoping mechanisms, tailored to individual needs.
• Workcollaborativelywiththeon-sitecliniciantoprovideinputontreatmentplansbased on peer experience and client needs.

• Assisttheon-siteclinicianinconductingneedsassessmentstoidentifygapsinservices and areas where additional support is required.
• Helpclientsconnecttocommunityresources,including healthcare,benefits programs, job training, and other supportive services.
• Coordinatewiththeon-sitecliniciantofollowuponservicereferralsandensurethat clients receive timely access to needed resources.
• Supportclientsincompletingnecessarypaperworkforhousing,benefits,orhealth services, providing guidance and encouragement through the process.
• Workwiththeon-sitecliniciantoensurethatclientsadheretohousingagreementsand are connected to appropriate support services to maintain housing stability.

• Provideemotionalsupportduringcrises,helpingclientsstabilizeandconnectto immediate services as needed.
• Collaboratewiththeon-siteclinicianduringcrisissituations,ensuringthatclientsreceive appropriate interventions.
• Assistinde-escalatingsituationsandofferingpeer-level problem-solving approaches.

• Maintain accurate and timely documentation of peer support activities, recovery planning,casemanagementtasks,andclientinteractions,inaccordancewithagency standards.
• Ensurecompliancewithallapplicablepeersupportcertificationguidelinesandethical standards.

• Participateinongoingtrainingtostaycurrentwithpeersupportbestpractices,trauma- informed care, case management, and housing-first principles.
• Engageinregularsupervisionwiththeon-siteclinicianand/or Clinical
  
  Director to discuss client progress, challenges, and professional growth.

• Highschooldiplomaorequivalentrequired,bachelor’sdegreepreferred.
• Certification as a Certified Peer Specialist (CPS)through the Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) or as a Certified Addiction Recovery Empowerment Specialist (CARES)is required.
• Livedexperiencewithhousinginstability,mentalhealthrecoveryoraddictionrecoveryis required.
• Demonstratedknowledgeoftheprinciplesofpeersupport,recovery-orientedsystemsof care, case management, and harm reduction.
• Previousexperienceworkingwithindividualsfacinghomelessness,housing instability, or behavioral health challenges is preferred.
• Abilitytoestablishrapportandbuildsupportive,trustingrelationshipswithclients.
• Stronginterpersonalcommunicationskillsandtheabilitytoworkcollaborativelywithin a multidisciplinary team.
• Basiccomputerskills,includingproficiencywith
  
  Microsoft
  
  Officeandwillingnesstouse electronic documentation systems.

• Strongunderstandingofmentalhealthandaddictionrecoveryfromapeerperspective, including wellness strategies, recovery supports, and…