Fatherhood Outreach Specialist

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Job Title:

Fatherhood Outreach Specialist 3 Agency:
Department of Human Services Job Requisition  Shift: Day (United States of America) Compensation Details: $44,532.15

Job Description:

Stronger Families for a Stronger Georgia.

The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Fatherhood Outreach Specialist 3, this position will report to the Father Outreach Specialist Supervisor.

This position is located in Atlanta, GA (Fulton County).

• unique training opportunities
• employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• vacation & sick leave
• medical
• dental
• vision
• long/short-term care
• life insurance
• employee discount programs
• telework opportunities

Under direct supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial and public organizations.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court.

All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

• Fatherhood agent works with non-custodial parents who are unemployed or underemployed and, as a result, unable to pay their full child support obligations.
• The program connects parents with resources leading to jobs that pay above minimum wage, greater self-sufficiency and more emotional, parental and financial involvement in their children’s lives.
• Establishes child support obligations and ensures that such obligations are met.
• Coordinates child support activities with legal, judicial and public organizations and conducts administrative hearings.
• Communicate with clients and other constituents via telephone, email correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Supervises other case managers or serves as a team leader, as required.
• Performs other professional responsibilities as assigned by supervisor.

• Experience working with state, local, or federal government.
• Work experience involving mentoring and coaching.
• Ability to work independently.
• A positive, welcoming attitude and outstanding internal/external customer service skills, including handling difficult issues with sensitivity.
• Exceptional critical thinking skills, good judgement and decision-making abilities to monitor and manage a caseload to ensure that child support obligations are met.
• Ability to use customer service skills to include active listening and negotiation ability.
• Excellent oral, written, presentation and interpersonal skills.
• Strong proficiency in the use of Microsoft Office Suite and/or standard.

• Bachelor’s degree from an accredited college or university and one (1) year of relevant experience (such as human services…