Adult Protective Services Intake Case Manager

Adult Protective Services Intake Case Manager 2

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:
Department of Human Services

Shift: Day (United States of America)

Compensation Details: $44,354.85

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

The Georgia Department of Human Services (DHS), Division of Aging Services (DAS) - Adult Protective Services (APS) is seeking candidates for the position of APS Central Intake Specialist. This position will be assigned to the office that is nearest the incumbent's residence and will be expected to travel throughout the state of Georgia when necessary.

Role and Responsibilities:

• Gathers referral information from persons making the maltreatment report via telephone interviews, written reports or face to face contacts.
• Assess APS referral information and make a determination as to whether or not the situation meets APS criteria.
• Provides Information and Referral Services on situations that do not meet APS criteria.
• Document pertinent referral information in Harmony in a thorough, accurate and clear manner.
• For reports meeting APS criteria, document as an Investigation.
• For reports that do not meet APS criteria, document as an Intervention.
• Clear the name of the person referred in Harmony to determine if there is an active case or history.
• Note findings in Harmony.
• Completes an acknowledgement letter to the reporter unless receipt of the letter is waived.
• "Save" the letter in the Central Intake Folder on the computer.

Core Competencies

• Provides information to and honors all of the State's commitments to internal and external customers by providing helpful, courteous, accessible, responsive, and knowledgeable service.
• Cooperates with others to accomplish common goals and works as a team player to achieve shared goals. Treats others with dignity and respect, maintains a friendly demeanor and values the contributions of others.
• Delivers consistently required business results and meets achievable yet aggressive goals. Complies with quality standards and meets deadlines. Maintains focus on agency and State goals.
• Displays honesty, accountability, and a strong commitment to his or her public duty and presents oneself as a credible representative of the agency and State to maintain the public trust.
• Demonstrates ability to make sound judgments and develops effective, viable solutions to drive the effectiveness of the Department and State.
• Has excellent oral, written, presentation, and interpersonal communication skills.

Minimum Qualifications:

• Bachelor's degree from an accredited college or university; or one (1) year of experience at lower level APS Intake CM 1 (SSP
  180) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.