Director, Software Development

Overview

FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. We design and deliver solutions, powered by intelligent software, to optimize order fulfillment and last mile delivery. The Director, Software Development is a strategic and operational leader responsible for driving the full scope of software delivery, innovation, and execution across Fortna’s software portfolio. This role oversees globally distributed Agile development teams, ensuring high-quality, on-time delivery of software products that meet client needs and align with Fortna’s business objectives.

The Director will foster a culture of technical excellence, collaboration, and continuous improvement, while supporting R&D initiatives and managing departmental goals, budgets, and talent development.

• Leadership & Strategy
  • Develop and execute strategies that support global software development and innovation.
  • Provide strategic direction, goals, and process improvements aligned with CSTO leadership.
  • Lead cross-functional Agile teams across geographies to deliver scalable, high-quality software.
  • Guide and mentor other Directors and team leads to foster leadership effectiveness.
  • Represent the software department with integrity and maintain strong cross-functional relationships.
• Operational & Technical Oversight
  • Develop and maintain a scalable microservices architecture aligned with business and technical goals. Define API contracts, service boundaries, and communication patterns (e.g., REST, gRPC, event-driven).
  • Evaluate and recommend tools, frameworks, and technologies that improve scalability, maintainability, and performance. Lead architecture reviews and provide technical guidance to development teams.
  • Design and optimize cloud-native solutions leveraging platforms such as AWS, Azure, or Google Cloud. Define containerization and orchestration strategies (e.g., Docker, Kubernetes, ECS).
  • Oversee daily operations of software engineering and product development teams.
  • Ensure coordination, collaboration, and code reuse across distributed teams and subsystems.
  • Support project planning, implementation, and delivery in partnership with Software Project Management.
  • Maintain high-quality software design and documentation standards.
  • Ensure seamless integration of microservices through API gateways, service discovery, and messaging systems (e.g., Kafka, Rabbit
    
    MQ). Oversee data consistency, resilience, and transactional integrity across distributed systems.
  • Support software QA and infrastructure teams in testing, deployment, and packaging.
  • Lead onsite and remote support for WES/WCS implementations and troubleshooting.
• Innovation & R&D
  • Provide input into software strategy and emerging technologies.
  • Support R&D initiatives through resource selection and technical guidance.
  • Drive continuous improvement and adoption of industry best practices.
• Talent Development
  • Build and grow a high-performing software team through training, mentoring, and supervision.
  • Organize technical training sessions and promote skill development across teams.
  • Foster a collaborative and inclusive team culture.

• Bachelor’s degree in Computer Science, Engineering, or related field (Master’s preferred).
• 10+ years of experience in software product development, preferably in WCS, WES, MHS, or supply chain.
• 3+ years of direct experience with WES or WMS with automation.
• Proven success in launching high-quality software products.
• Strong technical background in SDLC, OOAD, and technologies such as C/C++, Java, SQL, XML, Active
  
  MQ.
• Experience with open-source operating systems and development tools.
• Excellent communication skills with executive presence.
• Strong interpersonal, organizational, and problem-solving skills.
• Ability to influence cross-functional teams without formal authority.
• Prior supervisory experience required.
• Willingness to travel up to 50% (domestic and minimal international).

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law.

In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.